Mappin & Webb.
City Director (13375)
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City Director – Retail Leadership Opportunity
This role is perfect for an experienced retail leader with strong commercial acumen and a passion for delivering exceptional client experiences.
About the Role
Are you ready for an exciting new opportunity?
We are seeking a senior retail leader to join Watches of Switzerland Group as a City Director, responsible for leading our showroom portfolio in Bluewater Shopping Centre. In this challenging and rewarding role, you will:
- Own the performance of multiple high-value showrooms, driving commercial success and delivering exceptional client experiences.
- Lead, coach, and inspire your managers to meet critical KPIs, including profitability, client satisfaction, and operational excellence, whilst embedding our company’s purpose and values.
- Utilise your strong commercial awareness to drive client acquisition, maximise local opportunities, and identify actions to deliver sustainable growth.
- Act as a visible leader by:
- Role-modelling high performance
- Building strong client relationships
- Developing future talent across the team
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Requirements
About You
You will be successful if you have:
- Previous experience as a senior retail leader
- Excellent commercial awareness with a proven track record
- Proven ability to manage budgets effectively
- A natural problem-solving mindset
- Experience in building high-value client relationships
- Strategic thinking with a demonstrated capacity to lead group projects
About Us
Watches of Switzerland Group is a FTSE-250 company employing nearly 3,000 people across the UK and the United States. We are the UK’s leading luxury watch specialist, with over 190 showrooms worldwide:
- 190 retail locations (UK, US, Europe)
- 77 dedicated mono-brand boutiques (for brands such as Rolex, Omega, TAG Heuer, Breitling)
- 7 e-commerce websites
We collaborate with prestigious luxury watch brands, supported by impactful marketing, advanced technology, and expert staff. Our mission is to provide a modern luxury experience that combines cutting-edge retail with exceptional client service.
Our Heritage
We take pride in our long-standing partnerships, our commitment to transforming customer experiences, and our commitment to building inclusive teams.
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In October 2023, Watches of Switzerland relocated our global headquarters to Carlton Park, Leicester, a state-of-the-art office:
- 75,000 sq ft in a purpose-built environment
- 32-acre estate with woodlands, team lounges, and amenities including a mini market, multi-faith room, and parent room
- Home to over 500 employees
Our reputation for friendliness, expertise, and genuine client care sets us apart.
Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP Service
- Share Save Scheme
- Enjoy Your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme (exclusive perks for our team)
- Enhanced Maternity Pay
Diversity & Inclusion
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment where everyone feels valued. Your application is considered anonymously, based solely on your qualifications, skills, and experience.
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