Surrey Heath Borough Council
Civil Enforcement Officer
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Civil Enforcement Officer
Salary range: £24,562 - £28,036 per annum (plus annual Retention and Recruitment allowance £1,040 p.a.) Grade: SH 03 Contract: Permanent Hours: 37 per week (4 on 4 off rota, including weekends) Location: Main Square Car Park, Camberley
Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About the Role We are seeking a strong individual to bring excellent customer service and high standards to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks.
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You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations. You will also be expected to provide information on car park related matters to the public throughout your role.
About You You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols and hold the relevant qualification (Civil Enforcement Officer Level 2) or be experienced in the knowledge of parking legislation, equipment and enforcement.
Additional Information Benefits We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 170 hours’ annual leave rising to 207 hours after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
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Closing date: 19 July 2026 Interview date: Week commencing 19 or 26 July 2026
Contact details For an informal discussion, please contact Alan Burns, Parking Services Manager on (+44) 01276707479, alan.burns@surreyheath.gov.uk
Our Commitment Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
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