Suffolk Jobs Direct
Civil Enforcement Officers
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Civil Enforcement Officers
CIVIL ENFORCEMENT OFFICER Ipswich Borough Council Ipswich, Suffolk IP1 2DE | £30,518 - £32,961 per annum | 37 hours per week (shift rota) Reference: 0792 (Required as soon as possible)
About the Role
Ipswich Borough Council invites applicants to join its fast-paced and expanding Parking Services Team. Two Civil Enforcement Officers are needed to help create a safer, more accessible town by ensuring compliance with parking regulations. Your work will reduce congestion and improve accessibility for residents, businesses, and visitors.
Key Responsibilities
As a Civil Enforcement Officer, your core duties include:
- Issuing Penalty Charge Notices (PCNs) fairly and consistently across:
- Restricted parking areas
- Council car parks
- On-street pay and display bays
- Resident Parking Zones
- Vehicle immobilisation and removal (where necessary)
- Patrolling on foot and in a company vehicle, working across varied environments including public high streets
- Following a 3-week shift rota, including evenings and weekends, in all weather conditions
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The role involves manual handling and requires physical fitness, sales competence, problem-solving skills, emotional resilience, and strong customer service abilities.
About You
We’re searching for confident, resilient individuals who can:
- Communicate assertively yet approachably with the public
- Remain professional under pressure, de-escalating challenging situations
- Exemplify exceptional customer service skills
- Operate independently and collaboratively with the team
- Standard DBS check is mandatory for this role.
Benefits Included
- Competitive salary (£30,518–£32,961, adjusted annually)
- Generous pension scheme (Career Grade Average)
- 25 days’ holiday + generous sick pay
- Subsidised onsite and leisure parking
- Public transport discounts
- Free swimming and gym membership
- Cycle-to-work scheme
- Broad personal and professional development opportunities
- Flexible hybrid working arrangements
- Employee Assistance Programme (EAP)
- Collegiate work environment
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How to Apply
- Application deadline: 11:55pm, 1 July 2026
- Interviews: Scheduled for 13 July 2026 (in-person)
- Apply via the Council’s website (Application process details and a formal PDF Job Description are available here) – CVs are not accepted.
Contact for Queries:
Justin Wedderburn – Justin.wedderburn@ipswich.gov.uk |
Kimberley Suttle – Kimberley.suttle@ipswich.gov.uk |
Andrew Barker – Andrew.barker@ipswich.gov.uk |
Phone: \*01473 432840 (Option 1)\**
NOTE: This position does not have an online application form via Suffolk Jobs Direct. Follow the direct link provided on the Council’s website for submissions. Early applications are encouraged—recruitment may commence before the closing date if criteria are met.
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