Claims Adjuster - Property D&F

City of London - Hybrid
Lloyd's Syndicate

Key Responsibilities

• Proactively manage a diverse portfolio of International Property Direct & Facultative (D&F) claims from first notification through to settlement and closure, applying the appropriate level of expertise to assess coverage, liability, quantum, and claims strategy.
• Maintain accurate and timely reserves in line with established claims reserving philosophies, standards, and referral protocols.
• Liaise effectively with key stakeholders throughout the claims lifecycle, including policyholders, brokers, co-insurers, actuaries, underwriters, and other relevant parties.
• Ensure compliance with claims best practice, service standards, and communication requirements through effective use of claims systems, reporting, and file audits.
• Instruct and manage external loss adjusters, legal counsel, and other service providers in accordance with approved panel arrangements and claims handling guidelines.
• Build and maintain strong working relationships with underwriting, business development teams, and external clients to support effective claims management and enhance the customer experience.
• Maintain accurate, well-documented claim files and ensure high standards of record keeping throughout the claims process.
• Deliver a professional, customer-focused claims service while adhering to organizational values, codes of conduct, and regulatory requirements.