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Claims Adjuster - Travel
Why join us?
The CMA - Insurance team are seeking to recruit two Claims Adjusters.
As Claims Adjuster, you will have responsibility for progressing a caseload or project to an effective and satisfactory conclusion for clients. Ensuring high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement.
This role offers remote working but may include travel to a local office for clients or team meetings.
Responsibilities
- Awareness of relevant client strategies and ensure implementation on cases / projects
- To research solutions to problems/issues on cases / projects to develop your own technical knowledge
- To deliver revenue for the team through existing business activity and developing your own professional network
- To be proactive in problem solving on cases through identifying potential issues and solutions, whilst adding value to the case / project
- Proactively manage individual claims from first advice to closure, applying the necessary level of expertise required for each claim
- Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards
- To demonstrate the Firm's Winning Behaviours, delivering commitment to the firm’s values and corporate social responsibility (CSR) agenda
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What will help you succeed in this role?
Essential
- Experience handling Pre-Action Protocol Package Holiday claims
- Experience of UK casualty claims (including Employer’s Liability/ Product Liability claims)
- Must demonstrate a strong technical skill set, including policy coverage interpretation as well as the handling of complex, high-value Personal Injury and EL/PL claims, often in excess of £100,000
- A proven track record of success in terms of financial results and client service
- Business acumen and an understanding of clients’ needs
- Ability to build effective professional relationships both with external clients and internal colleagues
- High level of financial and commercial awareness
Desirable
- Knowledge of the Package Travel and Linked Travel Arrangements Regulations 2018, as well as handling international Public Liability claims
- Excellent written and verbal communication skills
- Ability to prioritise effectively and manage multiple tasks
- Excellent attention to detail to carefully analyse information
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What we offer?
We are an equal opportunities employer that celebrates diversity, committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any necessary adjustments or additional support.
If you’re excited by this opportunity but feel your experience doesn’t perfectly align with all requirements, we encourage you to apply anyway. You may be the right candidate for this role or others across our wider team.
Our recruitment process upholds the highest standards of fairness and engagement, including:
- Comprehensive interviews
- A written assessment, assessment day, or presentation (where applicable)
We create a positive experience for every candidate and are happy to provide any necessary support.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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