Condon Claims Management
Claims Administrator
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Claims Administrator
Reports to: Director of Condon Claims Management Ltd., in Woodbridge, Suffolk
Direct reports: None
Working Arrangements: This role is part-time and follows a hybrid pattern, with core office days on Tuesday and Wednesday.
Overall Objective of Role:
To manage and process invoicing and claim collections from the London insurance market, ensuring accurate recording, timely submission, and clear financial reconciliation with Accounts via internal database and supporting spreadsheets.
Specific Responsibilities:
- Claims collections and fee Invoicing, including controls & reconciliations
- Oversee the monthly invoicing cycle from database, ensuring completeness, accuracy, and timely processing.
- Monitor work in progress, invoicing totals, VAT, disbursements, and carried-forward balances, providing clear summaries to Accounts Department.
- Maintain oversight of fee reconciliations and payment of claims
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Collections Governance and Oversight
- Coordinate the submission and tracking of claims collections and entries via the London market central accounting system ensuring appropriate documentation and compliance requirements are met.
- Maintain ownership of collection bordereaux, endorsements, and compliance loss runs ensuring accuracy and audit readiness.
- Monitor underwriter responses and bureau signings, updating records and outstandings accordingly.
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Payment Monitoring & Account Liaison
- Track incoming payments for fees and collections, ensuring timely conversion and accurate allocation.
- Act as the primary liaison with Accounts for payment identification, reconciliation, and correlation.
- Provide clear payment breakdowns and supporting documentation to enable efficient financial processing.
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- Reporting & Month‑End Assurance
- Produce and distribute monthly loss runs and collection summaries to underwriters.
- Confirm month‑end position by validating that collections, outstanding balances, and superseded entries are correctly reflected across systems.
Person Specification:
Technical Skills:
- Strong working knowledge of Lloyd’s and ILU bureau processes
- Advanced Excel skills, including reconciliation and data validation
- High attention to detail and strong organisational skills
- Good working knowledge of standard Windows applications (e.g. Outlook, Word etc)
Qualifications:
- Relevant finance, insurance, or accounting qualification desirable
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