Specialist Risk Group
Claims Administrator - Fixed Term Contract
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Claims Administrator - Fixed Term Contract
Who Are We?
At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From insurance and professional indemnity to bespoke risk management services, our work reflects both precision and adaptability, demonstrating our commitment to helping clients navigate even the most demanding scenarios.
Our dedication to excellence and innovative thinking guides everything we do. Embedded in our mantra—"Difficult. Done Well."—we take on challenges that others shy away from, providing robust, forward-thinking solutions. Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to transform complex problems into practical, actionable solutions.
By collaborating closely with our clients—understanding their ambitions and risks—we deliver tailored strategies that support growth, resilience, and long-term success. With a focus on collaboration, expertise, and precision, SRG shapes how organisations manage risk, turning complexity into opportunity and enabling clients to achieve outcomes they can depend on.
About the Role
We’re seeking a proactive and customer-focused Claims Administrator to join our expanding team on a fixed-term contract. As part of this role, you’ll be central to the claims journey, supporting customers affected by road traffic incidents while ensuring issues are resolved efficiently, accurately, and with care.
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If you thrive in a fast-paced environment, enjoy problem-solving tasks, and wish to build a career in insurance, this opportunity offers a fantastic starting point.
Your work will centre on supporting customers through the entire claims process, ensuring thorough handling aligned with our internal guidelines.
Responsibilities
- Managing First Notification of Loss (FNOL) and accurately recording claim details
- Guiding customers involved in road traffic incidents with empathy and professionalism
- Reviewing and processing windscreen claims in line with policies and procedures
- Coordinating with internal teams and external partners to advance claims smoothly
- Proactively resolving customer issues to maintain a positive service experience
- Contributing to performance targets and service standards through high-quality work
Requirements
- Strong preference given to candidates who are helpful, organised, and able to manage work under paced environments
- Exceptional communication skills for both phone and email interactions
- A customer-focused mindset with an ability to remain calm, empathetic, and supportive
- Confidence in systems and IT software, with a quick adaptability to new technology
- High attention to detail and strong organisational skills
- A positive, self-motivated attitude to stimulus and workload
- Clear ability to prioritise tasks and effectively manage workloads
- Interest in establishing a career in insurance or claims handling
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Benefits
Joining SRG means taking on more than just a role—it means becoming part of a team that supports your ambitions, celebrates achievements, and fosters growth. You’ll benefit from:
- 25 days holiday plus an extra half-day each year to celebrate your birthday
- Company pension scheme to safeguard your financial future
- Private medical insurance for enhanced care and peace of mind
- Life insurance, income protection, and sick pay for comprehensive support
- Charity and volunteering days to allow you to contribute to causes you’re passionate about
Our Culture
At SRG, our colleagues are our prioritised assets. We uphold an inclusive, respectful culture, ensuring everyone feels empowered, valued, and prepared for progression. Our proactive approach to ideas, adaptability in overcoming challenges, and celebration of our shared success create an environment where everyone thrives.
We remain committed to accessibility throughout recruitment and within the workplace. If you have a disability or require adjustments—whether during the application process or within your role—please don’t hesitate to inform us. We’ll provide whatever support is needed to ensure you can fulfil your potential. Simply let us know how we can assist.
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