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Claims Advocate - Speciality Lines
Claims Advocate – Specialty Lines (Professional Indemnity, D&O, Crime and Cyber)
Aon Risk Solutions is looking for a Claims Advocate – Specialty Lines to join our UK Claims Team, working closely with multinational and large corporate clients.
This role will see you managing a dedicated portfolio of Professional Indemnity (PI), Directors & Officers (D&O), Crime and Cyber claims for both UK and international clients. You’ll also support the broader team on complex, strategic matters placed through the London Market Bureau.
Location: Hybrid working, based in Leeds, London or Manchester.
About Aon
"Aon is in the business of better decisions."
By shaping key decisions, Aon helps protect and enhance the lives of people worldwide. We are driven by a collective sense of trust and inclusivity, striving to foster success for both our colleagues and clients.
Key Responsibilities
- Lead a portfolio of specialty claims, including PI, D&O, Crime and Cyber, and London Market Bureau claims.
- Provide proactive, efficient, and commercially-focused claim resolution.
- Deliver high-quality, day-to-day claims handling, strategic advice, and cross-product coordination.
- Work within FCA guidelines, pre-action protocols, and established internal processes, especially for Bureau environment claims.
- Set, maintain, and review appropriate claims reserves compliant with internal and client requirements.
- Analyse policy wordings and advise clients on coverage and strategies to support effective claims submission.
- Provide clear, timely and solutions-focused claim guidance.
- Serve as the primary claims contact for assigned clients, building and maintaining trusted relationships.
- Engage with clients, insurers, brokers, legal representatives, and cross-functional teams to streamline issue resolution.
- Maintain accurate electronic claim documentation and ensure audit readiness via data management.
- Identify and escalate complex or high-value matters that require innovative strategic approaches.
- Contribute to internal claims strategies and establish best practices for operational excellence.
- Support client and market development by participating in key meetings (e.g., client presentations, market engagements).
- Foster compliance with Aon UK policy guidelines, including risk management activities and mandatory training.
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The Difference This Opportunity Offers
You’ll join a market-leading specialty claims team, targeting multi-line programs in PI, D&O, Crime and Cyber. As a Claims Advocate, your role will evolve beyond transactional processing—you’ll shape claim strategies, influence outcomes, and cultivate relationships with major corporate clients.
Key advantages include:
- Close collaboration with experienced peers, including claims advocates, broking specialists, and account managers, along with the support of Aon’s global insurer network, legal and forensic allies.
- Exposure to resources and guidance that empower your ability to handle complex stakeholder engagements.
- An inclusive team culture with career development structured around study support for professional qualifications such as ACII or CILA.
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Skills and Experience Required
- Client engagement skills, including rapport-building and expectation management.
- 2–5 years experience in specialty claims handling, ideally within PI, D&O, Crime and/or Cyber claims.
- Insight into London Market and Bureau processes, including claim arrangements and negotiation strategies.
- Strong live and written communication skills—you must distil complex specialty claim issues into persuasive insights for clients and teams.
- Ability to thrive in fast-paced, dynamic environments, balanced with a disciplined and organised approach.
- Proven stakeholder management across internal and client-facing interactions.
- Strong analytical and problem-solving mindset to prioritise and deliver high-quality claims outcomes within deadlines.
- Proficiency with Microsoft Office tools (e.g., Word, Excel).
- Commercial negotiation skills to drive favorable settlements.
- Commitment to earning ACII or CILA professional qualifications.
- Adherence to FCA regulatory standards and adherence to documented processes.
- Exceptional planning and organisational skills with meticulous attention to claim quality and delivery.
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