Claims Broker

Reporting to:

Manager - Claims & Facultative Business

Responsibilities and Duties

• Process claims for Delegated Authority and Facultative business
• Monitor claims lifecycle, handling issues and responding to client enquiries
• Use ECF, CLASS and other relevant Lloyd’s systems effectively
• Broker claims files into the London market
• Correspond with insurers, local brokers and clients in a professional manner
• Reconcile paid claims against bordereaux
• Update and maintain electronic records accurately
• Handle and respond to Bureau / XIS queries
• Provide technical support to other team members
• Liaise with clients, local producers, Coverholders, loss adjusters and insurers
• Deliver accurate and timely responses to client correspondence, meeting agreed service standards (e.g. internal SLA is within 48 hours, where applicable)
• Provide back-up broking support during periods of staff shortage or high workload
• Ensure compliance with all internal policies, external regulations and statutory requirements
• Organise, manage and maintain an efficient and compliant archiving system
• Support colleagues within the technical department with any activities as required