Legal & General
Claims Consultant
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Claims Consultant
Legal & General (L&G) – Claims Consultant
About Us
Legal & General (L&G) is a leading UK financial services group and major global investor, safeguarding financial futures since 1836. We provide retirement and protection solutions across pensions, life insurance, critical illness policies, and more.
Our Retail Protection Claims team in Hove helps customers with life insurance and critical illness claims—supporting them empathetically through often sensitive situations.
The Opportunity
We’re recruiting Claims Consultants to join our Retail Protection Claims team in Hove, offering a competitive salary of £25,000.
The Role
You’ll be a key customer-facing professional, liaising between claimants, medical professionals, and internal teams to ensure smooth, supportive claims journeys.
What You’ll Be Doing:
- Speaking directly with customers about new and ongoing life insurance & critical illness claims.
- Providing empathetic, clear, and professional support—always prioritising the customer’s needs.
- Liaising with GPs, surgeries, medical professionals, and third parties to gather necessary information.
- Working closely with Assessors to progress claim tasks efficiently.
- Keeping customers updated transparently on their claim status.
- Managing claim-related admin with accuracy and attention to detail.
- Identifying complaints and escalating concerns where required.
- Adhering to claims guides, processes, and compliance standards.
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About the Team
Our Retail business supports customers across their entire financial lifecycle, from saving and protection to retirement. You’ll help 12.8+ million policyholders navigate their financial journeys with the latest technology and personalised care.
Requirement
We’re looking for talented individuals who thrive in customer service environments. If this sounds like you, here’s what we value:
- Customer service experience, ideally in a phone-based or claims-adjacent role.
- Strong communication skills—you must be confident, approachable, and clear when speaking with customers and professionals.
- Empathy & care—you’ll support customers through emotionally challenging times, so emotional intelligence is essential.
- Organisational skills—you can prioritise tasks efficiently under pressure.
- Attention to detail—accuracy is critical, especially in sensitive claim-related work.
- Ability to remain calm under pressure while maintaining a professional demeanour.
- Collaboration mindset—you’ll work closely with internal teams and external third parties.
- An interest in learning about insurance products, claims processes, and customer journeys.
Benefits & Culture
At L&G, we reward performance and positive behaviours with a comprehensive benefits package, including:
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- Performance-related bonus and valued share schemes.
- Generous pension contribution (auto-enrolment).
- Life assurance plan.
- Healthcare Plan (for permanent employees).
- 25+ days holiday (26 after 2 years’ service), plus annual leave flexibility and public holidays.
- Competitive family leave policies.
- Electric car scheme (permanent employees only—tax-efficient salary sacrifice).
- Discounts on our own financial products and partner brands (high street and online).
- Net-zero commitment: We’re investing in sustainable, modern offices that prioritise wellness and collaboration.
Our Commitment
L&G is committed to building a better future:
- We foster an inclusive culture, encouraging diversity and collaboration.
- Our leaders embody integrity, care for employees’ well-being, and offer career development opportunities.
- We focus on outcomes over attendance, meaning we’re open to flexible working options, including part-time, term-time, and job shares (where possible).
- Flexibility is key: If you excel in your role, we’ll work around your needs, prioritising results.
We know you may not tick every box here. Instead, we’d love to hear what you bring to the table—your strengths, potential, and how they align with our purpose.
Ready to make a difference? Apply and help L&G continue safeguarding retirement dreams.
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