LegalAndGeneral
Claims Consultant
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Claims Consultant
Legal & General (L&G)
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in:
- Pension risk transfer
- UK and US life insurance
- UK workplace pensions and retirement income
About the Retail Business
Our Retail business supports customers throughout their lives, helping them to save, plan, protect, and enjoy retirement.
We’re a leading provider of retirement and protection solutions, aiming to support our ~12.8 million policyholders and workplace members across their lifelong financial journeys. Whether we engage directly with customers or partner with intermediaries and employers, we leverage technology to provide rapid, efficient, and deeply personalised service.
Role: Claims Consultant – Retail Protection Claims (Hove)
We’re recruiting Claims Consultants to join our Retail Protection Claims team in Hove, offering a starting salary of £25,000. This customer-facing role sees you support clients navigating and progressing new and ongoing life insurance & critical illness claims during emotionally sensitive moments.
Responsibilities
- Customer engagement & empathy:
- Communicate with customers throughout new and ongoing life insurance claims, demonstrating support, care, and clarity.
- Coordination & escalation:
- Liaise with GPs, surgeries, medical professionals, and external third parties to gather and manage claim-related information.
- Work closely with Claims Assessors to ensure smooth progression of claim tasks.
- Keep customers informed and updated at every stage of their process.
- Admin & compliance:
- Manage claim-related documentation accurately and efficiently.
- Identify potential issues or complaints and escalate concerns appropriately.
- Adhere strictly to claims guidelines, processes, and compliance requirements.
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Requirements
Applicants should ideally demonstrate:
- Customer service experience (preferably in phone-based roles).
- Excellent communication, with confidence setting customers at ease across a range of sensitive topics.
- A proactive and empathetic approach to supporting vulnerable individuals.
- Strong organisation skills and the ability to prioritise workloads effectively.
- Accurate attention to detail, ensuring compliance and error-free processing.
- The ability to stay composed and professional under pressure.
- Collaborative mindset, with ease working both internally and externally.
- An interest in learning about claims processes, insurance products, and customer journeys.
Benefits
At Legal & General, we pride ourselves on offering comprehensive support, helping you achieve a balanced and rewarding work-life experience. Potential benefits include:
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- Performance-linked incentives: Annual bonus plan and share schemes
- Retirement savings: Generous pension contributions
- Protection: Life assurance coverage
- Healthcare: Healthcare Plan (for permanent employees)
- Flexible leave: At least 25 days off (rising to 26 days after 2 years of service). Early-career holiday sales and purchases apply.
- Family leave: Generous competing family leave provisions
- Mobility: Option to hire an electric car via tax-efficient salary sacrifice (permanent employees only)
- Discounts: Perks across L&G products + partner retailers and brands
Company Ethos & Flexibility
At L&G, our purpose is clear: "To generate positive returns today while building a better future for all." Joining us means embracing an inclusive, supportive culture that fosters diverse, engaging collaboration.
Our leadership prioritises outcomes over attendance, making us open to varied flexible working arrangements, including:
- Part-time
- Term-time
- Job-sharing schedules (flexibility depends on operational demand)
Note: While some roles have constraints, we accommodate flexible requests where possible.
Note for Candidates
It’s important that you don’t meet every criterion stated here perfectly—What matters most is how you leverage your existing strengths, potential, and unique connection to our purpose.
Contract Type: Permanent (UK & Rest of World) / Regular (US) Business Unit: Legal & General Retail (LGI) Primary Location: One City Park, Hove
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