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Claims Executive
About the Role
We are seeking a talented individual to join our Claims Team at Marsh. This role can be based in our Belfast office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Claims Executives play a pivotal role in Marsh’s client-facing Service team acting as trusted claims advisors and relationship managers for our valued clients. This dynamic position is ideal for professionals who excel at building strong partnerships and delivering innovative claims solutions.
Responsibilities
The Claims Executive position is perfect for someone with a background in Motor, EL, PL, or Commercial Property claims including end-to-end process management and best practices, looking to join an established, market-leading insurance broker in a client-facing role.
We will count on you to:
- Build and maintain strong relationships with clients and stakeholders, acting as a trusted claims advisor and advocate.
- Collaborate with clients to analyse claims trends, provide actionable insights and recommend strategies to reduce both the frequency and severity of claims.
- Deliver expert claims management advice allowing clients to enhance their competencies in mitigating the cost, risk and impact of claims.
- Ensure adherence to operational processes and regulatory requirements.
- Demonstrate a commitment to ongoing personal development.
- Manage and deliver projects that drive operational excellence and client satisfaction.
- Champion the Claims Solution proposition, promoting its value to internal teams and external clients.
- Support Marsh in achieving targets by identifying opportunities for product adoption and client engagement.
Requirements
What you need to have:
- Established knowledge of Motor, EL, PL, and Commercial Property claims including end-to-end process management and best practices.
- Strong communicator with the ability to deliver outstanding service to clients at all levels, ensuring their needs are met with professionalism and empathy.
- Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
- Previous experience working within a claim’s environment either with a broker or insurer is essential.
- Strong understanding of the UK Insurance market including regulatory requirements and industry trends.
- Competent in using Excel, Word, and PowerPoint as essential business tools.
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What Makes You Stand Out?
A positive attitude and a commitment to finding effective solutions for clients and the business.
- Proven ability to develop and maintain strong internal and external relationships, acting as a trusted advisor to clients and stakeholders.
- Confidence in presenting to diverse audiences and exceptional written communication skills.
- Experience assisting clients or policyholders with claims cost reduction, process improvements, and analysis of claims trends.
- Holds or is working towards CII certification, demonstrating commitment to professional development and industry standards.
Why Join Our Team?
We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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