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Claims Executive
Claims Executive – Chelmsford
About James Hallam
James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to businesses and individuals across the UK. We pride ourselves on long-term client relationships, technical expertise, a commitment to high-quality, personal service, and our inclusive culture.
The Role
We are seeking a proactive Claims Executive to join our claims team in Chelmsford. This pivotal role involves supporting clients through the claims process, ensuring claims are handled efficiently, fairly, and with the highest level of service.
Key Responsibilities
- Effectively and proactively administer and negotiate claims settlements on behalf of clients.
- Negotiate settlements to achieve the best possible outcome for clients while maintaining strong relationships with insurers.
- Liaise and advise clients, colleagues, and insurers on claims procedures, queries, and technical liability matters.
- Develop and maintain positive working relationships with partner insurers and suppliers.
- Create and maintain accurate records—both hard copy and IT system-based—following Claims Procedures Manual guidelines.
- Play an integral role in knowledge-sharing across the Group.
- Handle all types of general insurance-related claims, including:
- Motor Fleet
- Commercial Combined
- Motor Traders Combined
- Combined Liabilities (including Construction & C.A.R.)
- Retailers/Office Packages
- Commercial Property Owners
- Professional Indemnity
- Directors & Officers / Trustees Liability
- Commercial Legal Expenses
- Marine Transit
- Engineering (including Computer All Risks)
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Your Profile
- Desirable experience in handling Professional Indemnity, Property, and Liability claims.
- High level of integrity, organisation, and time-management skills—capable of working independently and collaboratively to meet deadlines.
- Ability to build and sustain strong relationships with colleagues at all levels.
- Exceptional interpersonal and communication skills.
- Customer-centric mindset, prioritising client needs.
What We Offer
- 25 days holiday annually
- Additional Holiday Purchase Scheme
- 24-hour GP service
- Income protection insurance
- Death in service benefits
- Anniversary recognition
- Support and benefits for CII membership
- Terry Berry Membership (industry credentials)
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