Hastings Direct
Claims Fraud Investigator - Credit Hire
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Claims Fraud Investigator – Credit Hire
Location: Leicester or Bexhill
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we’ve invested heavily in our data and tech capabilities, while nurturing our 4Cs culture—Colleagues, Customers, Company, and Community.
We insure over four million customers, but we believe there’s even greater opportunity ahead. We hope you’re excited by who we are and what we prioritise—join us to play your part in an exciting new chapter.
If you’re drawn to our mission but don’t feel you tick every box perfectly, we’d still love to hear from you—just because you think you’d fit some of what we’re looking for.
Role Overview
As part of our dedicated Fraud Investigation Team, your core responsibility is to investigate suspected fraudulent third-party claims, with a majority caseload focused on credit hire fraud. Your work will involve:
- Gathering evidence of fraudulent activity across multiple claim types
- Conducting interviews and liaising with panel solicitors to strengthen case decisions
- Managing a live caseloud from intake to resolution while ensuring fair and DATA ACT-compliant outcomes for customers and the company.
Key Responsibilities
You’ll need to:
- Promptly and accurately gather all relevant evidence—whether by contacting parties, conducting interviews, or analysing reports (e.g. engineers’, vehicle assessments).
- Investigate diverse fraud types alongside credit hire claims.
- Coordinate with our legal supplier panel to secure commercially optimal outcomes for Hastings Direct and our customers.
- Maintain proactive caseload management, applying ** detalle- sharpness** and clear stakeholder communication.
- Ensure all decisions align with customer expectations while mitigating risk.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills & Experience
- Motor fraud experience with third-party claims (preferably high-value cases).
- Hands-on experience with non-delegated litigation.
- Proficient in verbal interview techniques and accurate notation.
- Passion for specialist fraud detection, particularly credit hire fraud.
The Interview Process
Your selection journey includes:
- Recruiter intro/screening call
- Interview with the Fraud Team Leader.
As a Disability Confident employer, we actively promote inclusivity. While we’re unable to accommodate applications via the DCS due to volume, we guarantee reasonable adjustments throughout recruitment for applicants who disclose needs.
Benefits
- Salary: Competitive package, with eligibility for:
- Annual 4Cs performance bonus—a shared reward for the company’s success across colleagues, customers, company, and community.
- Flexible hybrid working model—discuss schedules with your recruiter.
- Financial wellbeing:
- Life assurance cover: 4x salary.
- Income protection: No extra cost.
- Matched pension contributions (up to 10%).
- Award-winning external perks: Discounts, cashback, mortgage advice, financial health support.
- Mental wellbeing support:
- THRIVE app and 24/7 assistance programme.
- In-house mental health first aiders.
- Dedicated support groups.
- **Enhanced holiday & development]:
- 25 days annual leave (+ bank holidays) with flexible arrangements.
- Health/dental cashback, cycle/tech schemes, discounts, and onsite amenities.
- Social initiatives, annual events, and continuous training.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Approach: The 4Cs
At Hastings Direct, we believe the right culture and tools deliver lasting customer trust—allowing us to grow profitably and sustainably while reinvesting in communities.
- Colleagues: Your well-being is key. You’ll receive support, training, and development to thrive in your role.
- Customers: For every claim decision, we aim to provide fair, reasonable outcomes.
- Company: Growth drives our operational impact, creating opportunities to grow alongside us.
- Community: A portion of our profits supports local initiatives you care about.
Final Notes
Hastings Group is an equal opportunities employer. We welcome applications from all backgrounds, regardless of gender, age, race, disability, ethnicity, religious belief, sexual orientation, gender reassignment, or marital status.
Note: All shortlisted applicants will undergo:
- Credit report and criminal record checks.
Need adjustments? If you request it, we’ll ensure our recruitment process respects and accommodates your needs. Contact us to learn how.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills