Hastings Direct
Claims Fraud Investigator - Third Party
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Claims Fraud Investigator - Third Party
Claims Fraud Investigator – Third Party
Location
Bexhill or Leicester (Hybrid)
About Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities, along with nurturing our 4Cs culture.
We provide insurance for over four million customers, and we’re on an exciting journey to grow further. If you’re reading this, you may be tempted to find out more—we hope you love what you see, and we’d love for you to join us to help shape the future.
At Hastings Direct, we understand that great people don’t always tick every box. If you’re genuinely interested in the role—even if you’re not 100% sure—we’d love to hear from you.
Role Overview
Working as part of a dedicated fraud investigation team, your responsibilities will include:
- Investigating suspected fraudulent third-party claims
- Handling multiple fraud types, gathering evidence, and liasing with panel solicitors
- Assessing fraudster activity and making effective claim management decisions
You’ll work with a caseload, ensuring fair and robust investigations while maintaining high-quality outcomes.
Job Requirements
Essential Experience
- Demonstrable experience in handling motor fraud claims
- Proven background in claims handling, including knowledge of motor claims processes
- Strong attention to detail, especially when dealing with suspected fraudulent claims
Core Responsibilities
- Gathering evidence promptly and accurately—contacting parties, conducting interviews, reviewing engineer’s reports, and assessing vehicle damage
- Managing a live caseload of claims through their lifecycle using internal systems
- Applying a proactive approach, maintaining compliance with company standards
- Collaborating with panel solicitors to achieve favorable commercial outcomes for Hastings Direct and our customers
- Ensuring fair and reasonable customer outcomes
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Key Skills & Attributes
- Confident communication skills for teamwork
- Ability to work burgeoning caseloads efficiently
- Analytical mindset to detect discrepancies
Essential Skills & Experience
Must Have
✅ Experience in motor fraud claims investigation ✅ Strong claims handling background, including motor claims process awareness ✅ Exceptional attention to detail (critical for fraud investigations)
Interview Process
- Recruiter Screening
- Interview with Hiring Leader and a Fraud Team Member
Accessibility & Support
As a Disability Confident employer, we are committed to making recruitment inclusive. While we typically follow DCS-friendly practices, due to high volumes, we regrettably can’t accept applications through DCS this time. However:
- You will receive fair adjustments and support throughout the recruitment process
- If you need reasonable accommodations during interviews, please let us know—we’re here to help!
Career Benefits at Hastings Direct
Compensation & Financial Wellbeing
- Competitive salary, plus an annual bonus scheme based on 4Cs performance
- 4x salary in life assurance, plus free income protection, and 10% matched pension contributions
Wellbeing Support
- Proven mental wellbeing programme, including:
- Access to the thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aids
- Free financial wellness support (financial advice, seminars, coaching)
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Work-Life Balance & Flexibility
- Flexible hybrid working arrangements
- 25 days annual leave + bank holidays, with options to buy/sell weeks
- Discounted/high-value further benefits (medical cashback, dental plans, health assessments)
Perks & Lifestyle Benefits
- Cycle to Work Scheme, Tech Scheme, and discounted onsite facilities
- Free mortgage advice and discounted travel/cashback perks
- Social events and networking opportunities
Company Culture & Values
Hastings Direct operates under our 4Cs principles:
- Colleagues: Prioritizing a supportive, empowering work environment
- Customers: Ensuring fair, exceptional service for every policyholder
- Company: Sustainable growth for Hastings Direct
- Community: Making a positive impact on local communities
We are an equal opportunities employer, committed to gender reconciliation, diversity, and inclusion. Applications are encouraged from all backgrounds, regardless of:
- Gender
- Age
- Race
- Disability
- Ethnic background
- Religion/belief
- Sexual orientation
- Gender reassignments
- Marital/family status
Equality Guaranteed
- Credit and criminal record checks form part of the hiring process.
By joining us, you’ll contribute to an industry-leading digital insurance provider—where innovation, fairness, and growth align.
"At Hastings Direct, it’s not just about work—it’s about shaping a brighter future."
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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