Hastings Direct
Claims Fraud Investigator - Third Party
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Claims Fraud Investigator – Third Party
Location: Bexhill or Leicester (Hybrid)
We’re Hastings Direct, a digital insurance provider with bold ambition to become The Best and Biggest in the UK market. Through investment in data, tech, and our 4Cs culture, we’re proud of our growth and believe it’s driven by the talent of our colleagues.
We insure over four million customers, but there’s far greater potential ahead. If you’re reading this, you might already be inspired—we hope so, and we’d love for you to join us in our next exciting chapter.
We know some applicants only apply if they feel they tick every single box. You don’t need to—just be enthusiastic. If you’re excited about this opportunity, even if you’re not entirely sure we’d be a perfect fit, we’d love to hear from you.
Role Overview
As part of our dedicated team, you’ll investigate suspected fraudulent third-party claims. Your responsibilities will include:
- Managing a caseload of diverse fraud cases
- Gathering evidence through interviews, reports, and liaison with involved parties
- Collaborating with our panel solicitors to identify fraudulent activity
- Making effective claim management decisions
Key Responsibilities
You will need demonstrable experience in:
- Quickly and accurately compiling evidence for investigations, including:
- Contacting relevant parties
- Conducting interviews
- Reviewing engineer’s reports
- Assessing vehicle damage
- Investigating multiple fraud types
- Actively managing and maintaining a live caseload, using our systems efficiently
- Maintaining a proactive approach with a keen eye for detail and strong communication skills
- Partnering with our legal suppliers to achieve the best financial outcomes for Hastings Direct and our customers
- Balancing fairness—ensuring customers’ reasonable expectations are met while delivering fair outcomes
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Essential Skills & Experience
- Pervious experience handling motor fraud claims (of utmost importance)
- A proven background in claims handling, with deep knowledge of motor claims processes
- ** Exceptionally high attention to detail**—critical for managing suspected fraud with integrity and accuracy
The Interview Process
Our process will include:
- Recruiter Screening
- Interview with Hiring Leader and another member of the Fraud team
Inclusivity & Accessibility
As a Disability Confident employer, we’re committed to securing an inclusive recruitment process. While we can’t accept applications via the Disability Confirm Scheme due to volume, we provide reasonable adjustments for all candidates, including support during interviews.
Benefits: More Than Just a Competitive Salary
Work-Life Balance
- Flexible hybrid working—discuss your needs with your recruiter
- 25 days annual leave (plus bank holidays) with the option to swap or buy/sell days
Financial Wellbeing
- Bonus scheme aligned with our 4Cs performance goals
- Life assurance (4x salary), income protection (at no extra cost), and pension matching (up to 10%)
- Award-winning support package: Discounts, cashback, free independent mortgage advice, and financial wellbeing support
- Healthcare cashback, dental plans, discounted health assessments, cycle-to-work schemes, and tech discounts
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Mental & Social Wellbeing
- Thrive mental health app, 24/7 colleague assistance program
- In-house mental health first aiders, support groups, and a dedicated team
- Social events throughout the year
Our Culture: The 4Cs
We operate on four core principles:
- Colleagues (Their success is fundamental)
- Customers (Delivering outstanding outcomes)
- Company (Growth driven by profit and sustainability)
- Community (Investment in the regions we serve)
By building the right culture and providing the right tools, we ensure exceptional service for every customer and profitable growth for the business.
As an equal opportunities employer, we welcome applications from all backgrounds and are committed to a fair, inclusive environment. Our rupperceference checks include credit and criminal record verification.
Final Note: If you need reasonable adjustments for the recruitment process, we encourage you to communicate openly—we’re here to support you.
This role is already formatted clearly, so only minor adjustments have been made for consistency.
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