Hastings Direct
Claims Fraud Team Leader - First Party
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Claims Fraud Team Leader – First Party
Location: Bexhill or Leicester (Hybrid)
About Hastings Direct
Welcome to Hastings Direct – a digital insurance provider with ambitious goals to become The Best and Biggest in the UK market. We’ve invested heavily in our data and tech capabilities, fostering a 4Cs culture—colleagues, customers, company, and community. We’re proud of our journey and believe our success will rely on the contributions of our talented colleagues.
With over four million customers, we see enormous opportunities for growth. If you’re reading this, we hope you’ll join us to be part of our exciting next chapter – even if you don’t feel you tick every box.
Role Overview
You’ll be the Claims Fraud Team Leader – First Party, leading our team in protecting honest Hastings Direct customers from fraudulent claims. You’ll provide:
- Overall team support for Claims Fraud First Party Investigators
- Strategic direction for fraud prevention and performance benchmarks
- Coordination with the Claims Fraud Operations Manager to drive performance
Key Responsibilities
Team Leadership
- Manage a team of Claims Fraud First Party Investigators
- Drive and implement Claims Fraud strategy
- Introduce and monitor performance measures
People & Performance
- Ensure quality and development standards are met daily
- Conduct regular one-to-ones and team meetings
- Develop individual development plans with actionable steps
- Act as a coaching and mentoring resource for the team
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Reporting & Analysis
- Provide regular audit reports on team performance (frequency as agreed)
- Create bespoke reports at short notice
Requirements
Essential Skills & Experience
- Proven expertise in Claims or Fraud investigation
- Leadership experience – demonstrating understanding and ability to foster MLCX culture in your team
- Strong stakeholder management and coaching abilities
Interview Process
- Recruiter screening call
- 1st stage interview with hiring leader
Commitment to Inclusion
As a Disability Confident employer, we ensure our recruitment process is fully inclusive. If you require reasonable adjustments, we encourage you to inform us. Applications through the Disability Confident Scheme (DCS) welcome.
Note: We’re unable to offer sponsorship for this role.
Benefits & Rewards
Salary: Competitive market rate
Flexible Working: Champion hybrid approach – discuss specifics with your recruiter
Bonus Scheme: Annual 4Cs performance-based bonus for all colleagues
Financial Wellbeing:
- Life assurance (4x salary)
- Income protection (no extra cost)
- Matched pension contributions (up to 10%)
Inclusions:
- Award-winning packages (discounts, cashback, free mortgage advice, financial wellbeing support)
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Mental Wellbeing:
- Access to the thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups + dedicated team
Additional Perks (25 days annual leave + bank holidays):
- Option to buy or sell an additional week
- Healthcare cashback plans
- Dental plans
- Cycle-to-work and tech voucher schemes
- Discounted or free onsite facilities
- Regular social events
Our Culture & Mission
We call our way of working the 4Cs: colleagues, customers, company, and community. This philosophy focuses on:
- Supporting colleagues (training, development, and growth)
- Delivering exceptional customer outcomes
- Driving sustainable company growth
- Investing in our communities
Equal Opportunities & Diversity
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons, irrespective of gender, age, race, disability, ethnic background, religion, sexual orientation, gender reassignment, or marital/family status.
Note: We conduct thorough referencing — including credit and criminal record checks.
Inclusive Environment
We’re committed to creating a space where everyone can succeed. If you need adjustments during recruitment, please do not hesitate to discuss them with our team.
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