Castelan Group
Claims Handler
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Claims Handler
Claims Handler – Customer Service & Claims Support
Want to help people during their most challenging moments? If you enjoy guiding others, solving problems with empathy, and taking pride in a job well done, this Claims Handler role at Castelan could be your next exciting step.
About Castelan
Castelan is a leading national furniture care business, specialising in customer service and repair solutions for major retailers, insurers, and commercial clients. Our contemporary office is just five minutes from the town centre, with easy access via bus, train, bike, car, or on foot.
The Role
As a Claims Handler, you’ll play a pivotal role in supporting customers through their warranty claims journey—from first contact to resolution. You’ll manage end-to-end claims, ensuring fair, accurate, and compliant outcomes while delivering a clear, friendly, and reassuring service. You’ll take ownership of your workload while collaborating with a supportive, knowledge-sharing team.
What You’ll Do
- Guide customers through claims with empathy, clarity, and professionalism
- Handle inbound and outbound calls, resolving queries efficiently and effectively
- Manage full claims cycles, including coordinating repairs and settlements
- Maintain accurate and compliant records
- Work collaboratively to meet team goals and performance targets
- Identify and suggest process improvements to enhance customer experience
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For full details, visit: Castelan Job Descriptions
Requirements
We’re looking for candidates with:
- Clear and confident communication skills
- Strong attention to detail and logical problem-solving ability
- Good organisation and time management
- Resilience, adaptability, and a willingness to learn
- Proficiency with Microsoft Office, including accurate data entry
Ideal experiences (but not essential):
- Roles in retail, hospitality, administration, or contact centres
- Transferable skills in customer service or claims handling
Training is fully provided—no prior experience needed!
Why Join Castelan?
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In addition to a competitive starting salary of £26,250, you’ll enjoy:
- 24/7 GP access for you and your household
- Discounts on cinema, major retailers, and premium brands
- Career growth opportunities and clear progression paths
- Employee of the Month awards and celebratory team events
- Onsite Mental Health First Aid support
- Staff socials, wellbeing initiatives, and charity fundraising avenues
- Free onsite parking (location-dependent) with excellent transport links
- Employee Assistance Programme (EA, financial, and legal support)
Next Steps
If you’re passionate about delivering exceptional customer service and eager to develop your skills, we’d love to hear from you! Send your CV and cover letter by 24th June 2026 via email.
Note: Applications may close early due to high interest. Visa sponsorship is unavailable for this role.
Recruitment agencies who wish to apply on behalf of candidates should email: recruitment@castelangroup.com (viewing website only)
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