Castelan Group
Claims Handler
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Enjoy helping people find clarity and solutions when it matters most?
If you're someone who likes seeing things through, solving problems, and supporting others with confidence and empathy, this could be a great next step for you.
At Castelan, we're a leading national furniture care business, delivering specialist customer service and repair solutions for major retailers, insurers and commercial clients. Our modern office is just five minutes from the town centre and easy to reach by car, bus, bike, train or on foot.
The Role
As a Claims Handler, you'll support customers through their warranty claims journey - from first contact to resolution. You'll manage claims end-to-end, ensuring outcomes are fair, accurate and compliant, while providing clear, friendly and reassuring service throughout. You'll take ownership of your workload while working as part of a supportive, collaborative team that shares knowledge and celebrates success together.
What You'll Do
- Guide customers through their claims with empathy, clarity and professionalism
- Handle inbound and outbound calls and resolve queries efficiently
- Manage claims from start to finish, including arranging repairs and settlements
- Maintain accurate and compliant records
- Work closely with colleagues to meet shared goals
- Suggest improvements to enhance the customer experience
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For further details about the role, please refer to the More Information button, or via :https://jobdescriptions.castelangroup.com/
What We're Looking For
- Clear and confident communication skills
- Strong attention to detail and logical problem-solving ability
- Good organisation and time-management
- Resilience, flexibility and a willingness to learn
- Comfortable using Microsoft Office with accurate data-entry skills
We welcome applications from people in retail, hospitality, administration, contact centres - or anyone with transferable skills and the right attitude. Full training is provided.
What's In It for You?
Alongside salary and pension, you'll enjoy:
- 24/7 GP access for you and your household
- Discounts on cinema tickets, major retailers and national brands
- Career development and progression opportunities
- Employee of the Month awards and celebratory events
- Onsite Mental Health First Aid support
- Staff socials, wellbeing initiatives and charity fundraising
- Free onsite parking (location-dependent) and excellent transport links
- Employee Assistance Programme for counselling, financial, and legal support
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Want to Know More?
Further details of the role are available in the Job Descriptions section via the More Information button, or at:https://jobdescriptions.castelangroup.com/
Starting salary: £26,250.00
How To Apply
If you're passionate about delivering great customer service and keen to grow your skills, we'd love to hear from you.
Please send your CV and cover letter by 24th July 2026.
Applications may close early if interest is high.
Please note: We are unable to provide visa sponsorship for this role.
Recruitment agencies should contact recruitment@castelangroup.com - we work with a selected PSL only.
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