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Senior Claims Handler – Care Claims Team
We're seeking a Senior Claims Handler to join our Leeds-based Care Claims team, progressing from internal roles. This position offers greater autonomy, varied high-impact cases, and clear career advancement opportunities.
About the Role
If you’re experienced in insurance claims or private practice, this role lets you:
- Take full ownership of complex cases
- Work on a broader, diverse caseload with increased responsibility
- Progress to strategic, decision-making roles
- Enjoy improved work-life balance while maintaining high technical challenge
Core Responsibilities
You’ll handle high-value, multi-line claims across:
- Employers’ Liability (EL)
- Public Liability (PL)
- Professional Indemnity/Professional Negligence
- Personal Injury
- Management Liability, Cyber & Commercial Crime
- Inquests & sensitive safeguarding cases
Key duties include:
- Managing claims from initial notification to settlement
- Developing personalized claims strategies
- Collaborating with policyholders, brokers, and solicitors
- Building strong client relationships for optimal outcomes
- Receiving real decision-making authority, not just procedural direction
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Team Environment
The Specialist Care Claims team (distinct from injury/accident-focused roles) offers:
- Multi-line, constantly evolving caseloads
- Approx. 8 colleagues split across 2 supportively competitive teams
- A collaborative culture with strong internal promotion history
- Meaningful work with clear development pathways
Key benefits of the team:
- Constructive knowledge-sharing and mentorship
- No monotonous repetitive tasks
- Access to client relationships, training, and project opportunities
Essential Requirements
You must demonstrate:
- Direct claims experience OR a legal background (solicitor/legal executive)
- Exposure to Employers’ Liability (EL), Public Liability (PL), or liability claims
- Personal Injury or professional negligence experience
- Ability to manage complex cases independently
- Strong communication and problem-resolution skills
Desirable Experience
Bonus qualifications include:
- Claims-handling experience in insurance environments
- Care/healthcare or sensitive claims background
- Familiarity with multi-line claims handling
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Note: This is a non-legal position. Ensure you have genuine passion for care-sector claims and comfort handling sensitive, challenging—yet high-quality—cases.
Compensation & Benefits
Competitive starting salary plus generous annual bonus and comprehensive package:
- 25 days paid annual holiday (plus Bank Holidays) with flexible leave options
- Top-tier company pension scheme
- Private medical & dental coverage
- Life assurance, travel insurance, and income protection
- Season ticket loan
- Fully funded CII qualifications + structured professional development
- Clear pathways into:
- Senior authority roles
- Technical specialization
- Leadership opportunities
Ready to take the next step? Apply if you’re seeking a dynamic team with strength in: ✔ Ownership of complex caseloads ✔ Broader experience than single-niche claims ✔ A supportive organisation that invests in growth
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