NFU Mutual
Claims Handler
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Develop Your Career in Insurance
An opportunity to kickstart your career, with full training and ongoing support to help you succeed in a dynamic industry.
Customer-Centric Organisation
Be a part of NFU Mutual, a reputable organisation known for its unwavering commitment to customer satisfaction and excellence.
Hybrid Working
Hybrid role with 80% homeworking and 20% in our Belfast office (Full time office attendance required during training for first six months)
About the role
As a Foreign Motor / Travel Claims Handler at NFU Mutual, you'll be at the heart of delivering exceptional customer service, investigating and processing claims to ensure the best possible outcomes for our customers.
You'll be responsible for managing a range of claims, often involving overseas incidents or foreign third parties. Your role will involve handling claims from start to finish – from the initial investigation through to settlement, ensuring that all criteria are met and the process runs smoothly. You'll liaise with policyholders, agents, third-party companies, and foreign insurance providers to gather the facts, assess liability, and ensure our customers receive the support they need. You will be a part of the wider ‘Specialist Claims Department’, who deal with a wide range of specialist claims including Environmental, Public Liability, and Pet & Equine claims, meaning there will be scope for further development across a wide range of claim types.
This is a dynamic role that offers a great mix of phone-based work and system-based claims management. While you'll receive plenty of on-the-job training and coaching from a close-knit team, you’ll have all the support you need to grow and thrive in the role. With a small team, you’ll enjoy a collaborative environment where everyone works together to ensure customer satisfaction and resolve any issues that may arise.
This role provides a fantastic opportunity to gain experience in the insurance industry. You'll be fully supported in your career journey with a structured training approach, a buddy system, and a chance to make your mark within the business.
Working hours: You’ll work 35 hours per week, Monday to Friday, with shifts scheduled between 8am and 6pm - and no weekend work! You’ll be expected to be present in the office for the first six months during training with the hybrid working beginning when your training concludes.
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About you
In this role, you’ll be the first point of contact for customers, so you'll need a strong mix of technical and interpersonal skills. You’ll be adaptable, proactive, and thrive in a fast-paced environment, with a keen eye for detail and a passion for delivering excellent customer service. Here’s what we’re looking for:
- IT Proficiency & Attention to Detail – You’ll need strong skills in customer databases, claims systems, and Excel to handle claims efficiently and accurately.
- Customer Service Experience & Communication Skills – Previous phone-based customer service experience (ideally in a regulated environment) is key, as you’ll need to communicate clearly and effectively with customers, both verbally and in writing.
- Investigative Mindset & Problem Solving – You’ll need to ask the right questions, gather all the facts, and apply your problem-solving skills to find the best solutions for our customers.
- Customer Focus, Empathy & Initiative – A customer-first mindset is essential, with the ability to take initiative and think on your feet to resolve claims efficiently.
- Prioritisation & Adaptability – With a varied caseload, being able to prioritise effectively and adapt quickly to changes will ensure you stay on top of your responsibilities in a fast-paced environment.
Previous claims handling experience in general insurance is desirable but not a pre-requisite.
Inclusion and Diversity
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
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- Salary up to £27,000 dependent on experience
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
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