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Department: Legal
Location: Leeds
Description
Claims Handler (CH1) – Pre-Litigation Casualty
Division: Corporate Risk – Pre-Litigation Casualty
Location: Leeds (Office-based)
Reports to: Team Leader
Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)
About the Role
We’re looking for a motivated and detail-focused Claims Handler to join our growing Corporate Risk team. This is an ideal opportunity for someone at the early stages of their claims or legal career who wants to gain hands-on experience managing Public Liability and Property Damage claims from start to finish.
You’ll take ownership of a varied caseload (up to £10,000 in value), developing your technical knowledge while delivering a high standard of service to clients and claimants. Every case brings something new—making this a dynamic and rewarding role where no two days are the same.
Key Accountabilities
What You’ll Be Doing
- Managing your own caseload of Public Liability and Property Damage claims from inception through to settlement
- Progressing claims proactively to achieve efficient and cost-effective outcomes
- Communicating with claimants, solicitors, and third parties in a professional and confident manner
- Keeping accurate and up-to-date records on the case management system
- Working in line with client SLAs and internal quality standards
- Delivering excellent client care at every stage of the claims process
- Effectively prioritising your workload to meet deadlines and productivity targets
- Supporting your Team Leader and contributing positively to the wider team
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Experience, Skills and Qualifications
What We’re Looking For
- Experience:
- At least 6 months’ relevant experience, or
- A law degree (or equivalent qualification)
- Strong attention to detail and a willingness to learn
- Excellent communication and negotiation skills
- Good organisational skills with the ability to manage a busy workload
- A proactive approach and strong sense of accountability
- A commitment to delivering outstanding customer service
- Ability to work both independently and collaboratively within a team
Why Join Us?
At Keoghs, we offer more than just a job—we provide an environment where you can learn, grow, and build a long-term career. Whether you’re developing your legal knowledge or refining your claims expertise, you’ll be supported every step of the way.
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What You’ll Gain
- Hands-on experience managing your own caseload from day one
- Exposure to a wide variety of claims
- A supportive team environment with opportunities for development
- A clear pathway to progress your career within claims or legal services
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
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