Tesco Insurance and Money Services
Claims Handler - Settlements
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Claims Handler – Settlements (Third Party Settlement)
At Tesco Insurance
About the Role
Serving our customers, communities, and planet a little better every day.
Join our Claims team in Newcastle, where we go beyond handling claims—we help people through life’s most challenging moments with empathy and expertise. From road accidents to property damage, every interaction is an opportunity to prove that we truly care.
Here, your ideas matter, your growth is supported, and your work makes a real difference when it matters most.
Salary, Location & Closure Date
- Salaries: From £28,000–£35,000 (dependant on experience), + annual bonus & benefits
- Work Level: Permanent (Work Level 1)
- Location: Newcastle (hybrid working after training)
- Training Period: 6 weeks of office-based training (Mon–Fri, 09:00–17:00) After this, you’ll transition to hybrid working if competencies are met.
- Closing Date: 14 July 2026
- Interviews: Expected in July 2026
The Opportunity
We’re hiring Claims Handlers – Settlements to join our Third Party Settlements Team.
Your focus:
- Proactively managing and settling claims efficiently and economically, while delivering a high standard of customer service.
- Ensuring claims align with policy cover, legal liability, and company standards.
- Dealing with stakeholders while maintaining cost control and fair settlements.
Key Responsibilities
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Claims Handling & Settlement
- Ensure claims are settled in line with policies, legal rules, and expert guidance.
- Manage reserves, file statuses, recoveries, and diary deadlines.
- Identify and scale fraudulent claims or suspicions, reporting as required.
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Claims Investigation & Negotiation
- Investigate claims thoroughly to verify liability before processing payments.
- Negotiate cost-effective settlements with stakeholders, balancing customer needs with company goals.
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Customer Engagement & Problem-Solving
- Respond to customer queries regarding policies, exclusions, and excesses.
- proactively resolve complaints and, where needed, escalate serious cases.
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Compliance & Records Management
- Ensure adherence to Financial Conduct Authority and Data Protection Act rules.
- Maintain clear documentation of all processes.
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Bachelors & Supplier Collaboration
- Collaborate with vendors, suppliers, and external partners to ensure a win-win outcome.
Skills & Experience Required
(Minimum Requirements)
Working with Claims & Policy Knowledge
- Deep understanding of indemnity and subrogation priorities in insurance.
- Strong knowledge of vehicle damages, liabilities, and related laws (e.g., Road Traffic Act).
Fraud Awareness & Decision-Making
- Proficiency in spotting motor, fire, and theft-related fraud.
- Ability to investigate claims accurately with investigative skills.
Organization & Commercial Acumen
- Independently prioritise and manage a portfolio of active claims.
- Exercise sound commercial judgement in claims approvals (e.g., credit hire).
Digital & Communication Skills
- IT literate—ability to navigate complex systems.
- Proficient in written and verbal communication, simplifying complex information.
- Confident negotiating solutions balancing customer and corporate interests.
Skills That Make a Difference
- Emotional intelligence for challenging client situations.
- Reliable decision-maker within authority limits.
- Adherence to ethical standards and company policies.
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Salary, Work Level
- Experience shown above sets the baseline, but all-qualifiers are welcome if they're keen to grow their skillset here.
Why Work Here?
- Retirement Planning: Join our colleague pension scheme.
- Healthcare: 24/7 virtual GP service for you and dependents.
- Bonus & Flexibility: Performance-related annual bonus + minimum 7.2 weeks holidays (buy more).
- Discounts: The Colleague Clubcard offers **10% increasing to 15%**s off (up to £2,000 per week).
- Family-Friendly: Full support with paternity (8 weeks paid), maternity and shared parental leave policies.
- Career Growth: Access to award-winning training and learning opportunities tailored to your ambitions.
- Savings & Perks: Join buy–as–you–earn (SAYE scheme) for future savings growth.
Inclusivity & Belonging
We believe a diverse workforce delivers a better outcome—my purpose goals come together when every voice is heard.
Join a team committed to supporting, valuing, and growing talent for a united goal of making life that little bit better.
Why Tesco Insurance?
- Impactful Work: Personal fulfillment in helping others daily (oversight cars, pets, homes).
- Supportive Culture: A foundation of choice, inclusion, flexibility, and balance.
- Core Values: Doing the "right thing" drives every decision.
Making every day a little better – join us.
How to Apply
Click here to explore the pathway for your career at Tesco Insurance.
Our goal is to foster growth and support the success of dynamic, diverse teams who thrive in a customer-first environment. Let’s build a better tomorrow, together!
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