Claims Manager – Casualty

Location: City of London – Hybrid

Key Responsibilities

• Jointly lead and oversee a team of claims professionals, providing technical guidance and people management support while maintaining responsibility for a portfolio of casualty claims
• Manage team performance, workload allocation, development objectives, and succession planning to drive individual and team success
• Handle a broad range of casualty claims from notification through to resolution, assessing:
  • Coverage
  • Liability
  • Quantum
  • Reserving
  • Claim strategy throughout the lifecycle
• Ensure compliance with:
  • Delegated authority requirements
  • Reserving philosophies
  • Claims standards
  • Referral protocols
• Oversee claim triage processes to ensure alignment with the Claims Charter, Code of Conduct, and operational guidelines, delivering exceptional client service
• Lead:
  • Client presentations
  • Stewardship meetings
  • Portfolio reviews
  • Collaboration with key internal stakeholders
• Maintain effective engagement with:
  • Policyholders
  • Brokers
  • Co-insurers
  • Underwriters
  • Actuaries
  • Other stakeholders throughout the claims process
• Provide oversight and strategic direction to:
  • Panel counsel
  • Loss adjusters
  • Third-party administrators
  • Management of financial authority and technical guidance
• Ensure accurate file management, record keeping, and documentation standards across the team
• Contribute to:
  • Business strategy
  • Thought leadership initiatives
  • Market research
  • Development of underwriting and claims best practices
• Promote the profile and capabilities of the Claims function through:
  • Market engagement
  • Industry events
  • Conferences
  • Business development activities
• Support senior leadership with:
  • Portfolio analysis
  • Claims trends
  • Performance insights
  • Management reporting across casualty lines
• Share accountability for achieving:
  • Internal performance objectives
  • Lloyd’s market metrics
• Oversee large-loss reporting processes, ensuring effective:
  • Governance
  • Monitoring
  • Communication
• Drive adherence to regulatory, operational, and best-practice standards through:
  • Reporting
  • Quality assurance reviews
  • File audits
• Maintain compliance with:
  • Relevant regulatory frameworks
  • Internal policies
  • Conduct requirements
  • Ensure fair customer outcomes and highest standards of integrity and professionalism