HFG Insurance Recruitment
Claims Manager - Casualty
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Claims Manager - Casualty City of London - Hybrid
Key Responsibilitie sJointly lead and oversee a team of claims professionals, providing both technical guidance and people management support while maintaining responsibility for a portfolio of casualty claims .Manage team performance, workload allocation, development objectives, and succession planning to drive individual and team success .Handle a broad range of casualty claims from notification through to resolution, assessing coverage, liability, quantum, reserving, and claim strategy throughout the claim lifecycle .Ensure compliance with delegated authority requirements, reserving philosophies, claims standards, and referral protocols .Oversee claim triage processes to ensure matters are managed in line with the Claims Charter, Code of Conduct, and operational guidelines, delivering exceptional client service .Lead client presentations, stewardship meetings, and portfolio reviews, collaborating with key internal stakeholders as required .Maintain effective engagement with policyholders, brokers, co-insurers, underwriters, actuaries, and other stakeholders throughout the claims process .Provide oversight and strategic direction to panel counsel, loss adjusters, and third-party administrators, including management of financial authority and technical guidance .Ensure accurate file management, record keeping, and documentation standards across the team .Contribute to business strategy, thought leadership initiatives, market research, and the development of underwriting and claims best practices .Promote the profile and capabilities of the Claims function through market engagement, industry events, conferences, and business development activities .Support senior leadership with portfolio analysis, claims trends, performance insights, and management reporting across casualty lines .Share accountability for achieving internal performance objectives and Lloyd’s market metrics .Oversee large loss reporting processes, ensuring effective governance, monitoring, and communication .Drive adherence to regulatory, operational, and best-practice standards through reporting, quality assurance reviews, and file audits .Maintain compliance with all relevant regulatory frameworks, internal policies, and conduct requirements, ensuring fair customer outcomes and the highest standards of integrity and professionalism
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. Skills & Experien ceExtensive technical and leadership experience handling Casualty claims within the London Marke t.Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and complex workstream s.Advanced knowledge of claims handling practices, coverage interpretation, reserving, litigation management, and casualty product line s.Comprehensive understanding of applicable legal, regulatory, and market requirement s.Proven ability to build and maintain strong relationships with brokers, clients, and internal stakeholder s.Excellent communication, presentation, negotiation, and stakeholder management skill s.Demonstrated experience in large loss management, reserving, reporting, and strategic decision-makin g.Adaptable and resilient, with the ability to lead teams effectively through change and evolving business prioritie s.Strong coaching, mentoring, and people development capabilitie s.Skilled in claim triage, complexity assessment, and resource allocatio n.Ability to identify, analyse, and communicate emerging legal, regulatory, and market trends that may impact claims portfolios and business performanc
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