Claims Manager - Corporate & Commercial

• Support and implement operational strategy, policies, and procedures to optimise the Claims service.
• Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.
• Lead all aspects of day‑to‑day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.
• Foster a culture of excellence, accountability, and continuous improvement—leading by example.
• Build strong internal and external relationships to enhance claims service delivery and support your team’s development.
• Conduct regular 1‑2‑1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.
• Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.
• Manage and resolve client complaints, working with Compliance where necessary.
• Work closely with the Client Servicing team to capture feedback and improve client service delivery.
• Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.

Experience & Professional Qualifications

• Minimum of 3 years’ experience in a team leader or managerial role within the specialist commercial claims insurance market.
• Qualified to at least Cert CII.
• Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.
• Background in insurance broking with commercial lines experience.
• Fully proficient in Microsoft Office applications.

Knowledge Requirements

• Strong understanding of general and legal principles of insurance.
• Knowledge of relevant regulatory and legal frameworks within the commercial insurance sector.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.