AXA
Claims Manger, Select Professional
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AXA XL is an Equal Opportunity Employer.
Claims Manager – Commercial E & O
Our Professional Liability Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Commercial E & O Claims Manager, you will be responsible for leading a team that handles complex insurance claims and litigation management duties within AXA XL’s Commercial E&O Professional division, with a primary focus on Miscellaneous, Media, and Public Entity Liability Claims.
Our professional liability claims handlers are tasked with managing and resolving claims proactively in order to achieve exceptional outcomes.
What you’ll be doing
What will your essential responsibilities include?
- Overseeing colleagues and processes related to liability, damages, coverage, exposure evaluation, reserving, and resolution of Primary Duty to Defend and Excess Professional Liability claims in accordance with established Claim Department guidelines, service standards, and state regulations.
- Identifying strategic and tactical needs that can be solved through technology, process improvements, or training. Maintaining close supervision of vendor management and expense control within the unit.
- Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
- Managing audits and ensuring FIC compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.
- Collaborating with Underwriting teams in connection with claim issues and trends, policy wording, and marketing and business development activities.
- Managing each team member’s performance, development, and success.
You will report to the Head of Commercial E&O Claims.
What you will BRING
We’re looking for someone who has these abilities and skills:
- Technical background in Primary and Excess Commercial E&O claims, with preferred advanced experience handling and/or supervising Public Entity, Media, and Miscellaneous Professional Liability claims. Demonstrated experience in written and verbal coverage position communications with insureds and brokers. Proven ability to negotiate and settle complex claims files.
- Strong analytical skills and sound judgment. Takes initiative and has the ability to work independently.
- High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
- Management skills: Demonstrated experience in managing claims handlers. Proven ability to develop employee talent, manage performance, and maintain engagement.
- Strong communication: Excellent verbal and written communication, negotiation, and presentation skills with the ability to communicate and interact internally and externally with senior management and business partners. This includes building and refining effective working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as external vendors including legal counsel.
- Ethical approach: Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
- Education: Bachelor’s degree is required. Juris Doctor (J.D.) is preferred but not required.
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Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
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Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. base salary range for this position is USD $139,300-$219,300. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.
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