Thirteen Group
Claims Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join us as a Claims Officer at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for a Claims Officer to join our Assurance and Compliance team.
As the backbone of our claims management arrangements, we’re looking for a proactive and detail-oriented individual to join us. You’ll be the key contact for disrepair claims and insurance claims queries, as well as helping to drive continuous improvement of our claims management and insurance service.
Skills
Whilst direct experience is not essential as full training will be given, we are looking for candidates to be able to refer to their experience and skills as transferrable to the functions of the role. Key elements to be able to demonstrate will include:
- Ability to work to tight deadlines
- Self-motivation to deliver quality services
- An enquiring mind that can be used to identify service improvements
- Excellent interpersonal skills dealing with internal and external customers
We’re happy to consider your application on a development basis. If you’re looking for development into a specialist role, and you’ve got some great transferable skills and experience, we want to hear from you! We’ll provide you with comprehensive training and development to thrive in your new role.
This is a hybrid role, where you may work from home or our fantastic office base. We’d expect you to work at least one day a week from our office, or as and when the service requires. We have a fantastic office space at Hudson Quay in Middlesbrough with free parking available.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Thirteen Benefits
- Salary working up to a salary of £36,071 per annum.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities
- As the main contact for insurance and disrepair claims, you’ll co-ordinate the full process, in line with established procedures and processes.
- Working as part of a small Assurance team of five, you’ll ensure claims are managed effectively and efficiently.
- Provide specialist advice on claims management processes and requirements and deliver training sessions.
- As an ambassador for Thirteen, you’ll co-ordinate and develop great relationships with external partners and internal teams.
- Collate and maintain claims data to support insurance renewals and reporting.
About You
- Someone who can work methodically, both on an independent and collaborative basis, to meet deadlines and schedules.
- Experience of participating in projects with a variety of stakeholders.
- Fantastic communication and negotiation skills to handle sensitive situations.
- Analytical mindset with the ability to interpret complex data and identify process improvements.
- Confident using a range of IT systems and applications.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Thirteen
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role, please contact Sy Agnew, Assurance Manager on 07736 845 080 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills