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About us
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney, and Bermuda, to be closer to our clients across the world. To learn more about us please visit our website: www.chaucergroup.com
Job summary
The Claims Operations Analyst role is primarily focused towards supporting the Claims department across all classes of business from an operational perspective. Reporting to the Head of Claims Operations and Delegated Authority, the role has a wide scope and aims to support the development and delivery of the Chaucer Claims Service.
Main duties
Provision of the following support services for the Claims Department:
- Assist with the re-engineering of key processes.
- Manage Claims work streams of new Chaucer Group initiatives.
- Responsible for the accuracy of Claims Department Procedure manuals and process maps.
- Regularly liaise with IT to ensure claims related IT projects/requests are on time/appropriate. Manage system testing when required.
- Assist with the design and implementation of statistical and narrative claims reports along with the establishment of performance measurement targets.
- General management of Coverholders and Third-Party Administrators with Claims Authority. Including loss funds/Vitesse, and Claims Bordereau processing/mapping.
- Management of External Expert panels and exception requests.
- Management of external Peer Review process.
- Production of key regulatory reporting such as Conduct Risk and Solvency II.
- Management of outstanding Static and TBA claims records.
- Responsible for the high-level organisation of external business partner contracts.
- Other ad hoc projects supporting claims department, including supporting claims data entry and settlement processing where required.
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Regulatory responsibilities
To provide guidance to Customers:
- On how to make and/or progress a claim;
- By supplying appropriate information to the Customer on any claim being handled;
- By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed;
- Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate;
- By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service Providers.
Our requirements
Technical skills
Essential
- Strong numerical skills
- Advanced understanding of Microsoft Excel
- Experience in an operational role
Desirable
- Familiarity with both Lloyd’s and Lirma claims processes
- Capability to use central market systems e.g. ECF, IMR, DDM.
Education & Experience
Essential
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- Educated to A level standard with some experience working for a Lloyd's syndicate and/or Lirma Company or equivalent
Desirable
- Some experience of the delegated authority/bordereaux process from either a Claims or Underwriting perspective is desirable.
Personal skills
- Excellent organisational skills
- Work as part of a team in a collaborative environment
- Adapt to a pressured environment with ability to multitask
- Self-motivated and proactive
- Excellent communication skills with the ability to liaise at all levels
- Capable of working to a timetable – Thorough demonstration of careful attention to detail.
Why Join Chaucer?
Chaucer is a leading global insurer operating in both Lloyd's and company markets, helping industries worldwide manage risk-from nuclear, shipping, manufacturing, and property. Headquartered in London, with offices in Copenhagen, Bermuda, Sydney, Ireland, Miami, Dubai, and Singapore, we're close to our clients wherever they are.
We have shown strong financial success with our Gross Written Premiums growing from $1.4bn in 2019 to $3.5bn in 2024. Backed by strong teams, platforms, and client relationships, Chaucer is poised for continued success.
We offer:
- A flexible hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.
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