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Senior Claims Professional
Lloyd’s is the world’s leading insurance and reinsurance marketplace. We bring together the collective intelligence and risk-sharing expertise of the market’s brightest minds, working together to inspire courage so tomorrow’s progress isn’t limited by today’s risks.
At Lloyd’s, we live by these shared values:
- We are brave
- We are stronger together
- We do the right thing
If you share our values and passion for building a future that’s more sustainable, resilient and inclusive, you’ll find your place at Lloyd’s—help build a braver future.
About the Role
As a Senior Claims Professional, you’ll join a well-established team within Lloyd’s to elevate the status of Claims in the market by ensuring alignment with Lloyd’s Claims Principles and driving claims’ contribution to overall performance.
You’ll play a crucial role in ensuring that Managing Agents (MAs) provide exceptional claims services that: ✔ Meet Lloyd’s expectations ✔ Support syndicate performance ✔ Foster a culture of continuous improvement
Key Responsibilities
Your work will focus on:
- Making risk-based decisions through effective oversight and collaboration with the wider Lloyd’s team to achieve the right outcomes.
- Monitoring adherence to the Lloyd’s Claims Principles, promoting a best-in-class approach to claims management and identifying performance risks.
- Proactively intervening and escalating concerns where necessary.
- Developing and maintaining strategic relationships with senior management at Managing Agents, the Corporation, and other stakeholders.
- Communicating assessment results to drive open, constructive dialogue with stakeholders.
- Utilising claims management data and analytics to strengthen overall performance and drive data-led decision-making.
- Collaborating on claims-related reviews, including thematic work and quality assurance processes.
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Requirements & Essential Criteria
To thrive in this role, you’ll need:
- Proven ability to collaborate at all levels, balancing strategic thinking with complex risk analysis.
- Strong negotiation and influencing skills to navigate challenging conversations on claims, legal, regulatory, and policyholder issues.
- Broad experience in a claims, conduct, or delegated authority function at either operational or technical levels.
- Deep understanding of relevant UK and international claim principles, risks, and legal compliance.
You should be comfortable operating in a high-influence, fast-paced environment.
Lloyd’s Commitment
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Diversity and inclusion are core to our culture. We foster an environment of dignity and respect, where everyone is encouraged to fulfil their potential.Our initiatives include:
- Workplace adjustments for all employees
- Health, wellbeing, and DEI training
- Employee networks, mentorship and volunteering opportunities
- Professional development investment and financial support for training
We are committed to providing flexible working arrangements, offering a hybrid model that supports work-life balance alongside a comprehensive benefits package.
Why Join Lloyd’s?
By becoming part of our team: ▶ You’ll contribute to the industry’s best-in-class risk-sharing expertise. ▶ You’ll gain access to a future-focused talent pipeline with clear progression pathways. ▶ You’ll enjoy a world-class rewards package, including:
- Generous benefits (financial support, healthcare, wellbeing)
- Flexibility allowance (flex-ben health, extra leave, and discounts)
- Recognition programmes for performance
- Career development opportunities
This role presents a unique opportunity to shape the future of claims—putting you at the heart of Lloyd’s global leadership in insurance and reinsurance.
Apply if you’re ready to elevate claims and build a braver future.
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