What You Will Bring

• Experience in product ownership, product management, or business analysis roles within insurance, ideally claims or London Market operations.
• Strong understanding of claims lifecycle processes.
• Working knowledge of London Market terminology and processes.
• Experience writing high-quality user stories, acceptance criteria, and requirements for Agile delivery.
• Ability to run workshops, elicit requirements, and map processes.
• Comfortable working with technology teams, vendors, and business stakeholders.
• Proficient in Microsoft 365 tools; experience with Azure DevOps/Jira, Visio, PowerPoint, Excel, SharePoint, Teams, and reporting tools desirable.
• Product Owner / Agile, Business Analysis, CII, or equivalent insurance qualifications desirable but not essential.
• Excellent communicator who can work with senior stakeholders, claims SMEs, developers, testers, and operational users.
• Structured, analytical, and solution-focused.
• Strategic thinker with a passion for innovation and continuous improvement.
• Strong ownership mindset with the ability to challenge constructively and manage competing priorities.
• Commercially minded, with a focus on delivering tangible business value.
• Data-driven and comfortable making decisions using insight and evidence.
• Collaborative leader who builds strong relationships across business and technology teams.
• Confident facilitating workshops, presenting recommendations, and producing concise, clear materials.
• Comfortable in a fast-moving transformation environment with multiple stakeholders and dependencies.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via Teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role, and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second-stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to Recruiters and Employment Agencies

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.