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Pro Insurance currently has a new opportunity for a Claims Technician to join our Legacy Claims Team, processing claims in supporting an existing client.
Pro operates a hybrid working model and the majority of this role will be working from home with travel to a local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.
Purpose of Role & Responsibilities
Reporting to the Claims Manager, the Claims Technician will handle a caseload Employers Liability (“EL”)/Public Liability (“PL”) disease claims, to include, but not limited to, the following:
- NIHL
- HAVS
- Pleural Plaques
Managing all diaries and post within the agreed SLAs
- Liaising with solicitors and brokers
- Developing effective business relationships internally and externally
- Maintain accurate records for auditing and regulatory purposes
- Identifying potential fraud
- Proactively support the team in their achievements and overall business objectives
- Provide technical advice and guidance to external clients
- Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
- Contribute to projects relevant to the sub vertical
- Strengthen Client Relationships
- Represent Pro in a Professional manner to both peer and potential marketplace acquaintances
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Skills and Experience
- Experience in NIHL is essential
- Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
- Experience in other claims is a distinct advantage
- Effective communication skills and key stakeholder relationship management skills
- Adaptable to change
- Strong relationship building skills and a professional and approachable manner
- Ability to work towards SLAs with accuracy
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