ARAG Legal Services UK
Claims Training Coach
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Claims Training Coach
ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol or Bedwas office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you!
As a Claims Training Coach, you will play an important role in developing both new and existing claims handlers through our academy-style training programme. Using your strong facilitation, coaching and feedback skills, you will help build confident, capable and customer-focused claims professionals who are equipped to deliver excellent outcomes.
You will support learners throughout their end-to-end development journey, helping them gain the technical knowledge, practical experience and skills needed to handle claims effectively. This will include guiding learners through key processes, sharing best practice and providing clear, constructive feedback to help them grow in confidence and capability.
This is a permanent, full-time opportunity that can be contractually based from either our Bristol or Bedwas office. Some travel between sites will be required, but we take a flexible approach to working and will aim to agree a working pattern that supports most commitments across a full-time working week.
Key Responsibilities
- Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.
- Facilitate engaging, interactive learning sessions (classroom and virtual).
- Support the onboarding of new joiners through the Claims Academy programme.
- Provide one-to-one and group coaching to build confidence and capability.
- Observe live and simulated claims interactions, providing clear, constructive feedback.
- Identify learning gaps and tailor coaching and support to individual needs.
- Share real-world insights and best practice from your claims handling experience.
- Help learners understand processes and decision points across the full claims journey.
- Promote best-in-class claims handling behaviours aligned to company standards and FCA requirements.
- Work closely with the Training Team Lead to refine academy content and ensure consistency.
- Gather feedback from learners and stakeholders to continuously improve the training experience.
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About You
This role would suit candidates with demonstrable coaching, mentoring or training delivery skills, who may be near the start of their coaching career and looking to develop their expertise within a small but agile team. The ideal candidate will have excellent communication skills and the ability to provide clear, actionable feedback. You will have a genuine passion for developing people and enabling others to succeed, alongside strong organisational skills and the ability to manage multiple learners and priorities. Candidates with a financial services or insurance background, particularly within an operational environment, would be especially desirable; however, full training and support will be provided.
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As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we can offer you the following benefits package:
- 26 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Both European Motor Assistance and Home Emergency Assistance
- Salary sacrifice benefits including Cycle scheme
- A comprehensive wellbeing programme including free eye tests
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
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