NFU Mutual
Claims Validation Intelligence Researcher
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Work across the wider fraud industry, uncovering organised fraud and supporting intelligence led investigations.
Exposure to multiple areas of claims, offering strong development and career progression opportunities.
Hybrid 80% homeworking and 20% from Bristol, Stratford-upon-Avon, Glasgow, York or Northern Ireland.
About the role:
At NFU Mutual, you will join the Claims Validation Intelligence team within Customer Services, working with a specialist group of Researchers and Analysts to support insurance fraud identification, detection and prevention. The team plays a key role in providing intelligence that helps identify suspicious activity and supports investigation work across the business.
In this role, you will carry out research using open source, industry partner and internal data to produce clear, structured intelligence reports that support decision-making. You will work closely with Analysts, colleagues and industry partners to identify suspicious activity, uncover organised fraud networks and support intelligence-led investigations.
You will manage multiple pieces of work, balancing proactive and reactive research activity while ensuring all information is handled in line with regulatory and data protection requirements. Your work will contribute directly to protecting customers and businesses from fraud. Where appropriate, you will collaborate with Analysts and wider stakeholders to support the progression of intelligence opportunities and investigations.
This is a full-time role with part-time options considered, based from one of our offices in Bristol, Stratford-upon-Avon, Glasgow, York or Northern Ireland. The role operates on a hybrid basis, with 80% homeworking and 20% office-based working.
About you:
You bring strong research skills, sound judgement and a structured approach to handling information. You can identify relevant findings, recognise patterns and potential links, and produce clear, concise intelligence reports that support operational decision-making.
You work collaboratively with others, building effective relationships and communicating confidently with a range of stakeholders.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You are organised, able to manage multiple priorities, and take a proactive approach to problem solving while maintaining high standards of accuracy and attention to detail.
To join NFU Mutual, you'll also bring:
- Experience in an intelligence, research, analyst or claims investigation role within a regulated environment.
- Strong experience of gathering, assessing and structuring information from a range of open and closed data sources.
- Proven ability to produce clear and structured written reports.
- Understanding of intelligence research methodologies. Knowledge of the National Intelligence Model (NIM) would be advantageous.
- Experience using tools such as Microsoft Excel or Power BI would be desirable.
At NFU Mutual:
We support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary up to £35,000
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working at NFU Mutual:
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location