Anchor Group Services
Cleaning Services Manager
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About Us
At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.
As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.
Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Apply now to join Team Anchor and take the next step in your career.
Job Description
Job Role: Cleaning Services Manager
Working Hours: 45 hours per week (working 5 days out of 7) – shift times will vary in line with business needs and will include early starts and late finishes
Salary: £35,000 per annum
Location: St Johns Shopping Centre, Liverpool, L1 1LY
Reporting to: Associate Director Key Accounts
Overview
Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy, high-footfall city centre shopping centre. This is a demanding and fast-paced role that requires proven experience in cleaning or facilities management, strong leadership, excellent communication skills, and the ability to deliver a clean, safe, and customer-focused environment.
The ideal candidate will be confident operating in a fast-paced retail setting, able to respond quickly and professionally to operational challenges, and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated, high-quality service delivery.
About The Role
As Cleaning Services Manager, you will take full ownership of the cleaning contract, leading a team of cleaning operatives and ensuring all operational, compliance, and client expectations are consistently met. You will be responsible for service delivery standards, team performance, health & safety compliance, stock control, and client reporting.
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This is a hands-on management role suited to someone who thrives in a dynamic, city centre retail environment, is confident in decision-making, and is skilled in problem-solving and building strong working relationships.
As part of the duty management team, you will assume the role of Duty Manager twice per week (08:00–17:00) as per the site rota, which includes one Saturday per month (with time off in lieu).
Main Responsibilities
- Ensure the effective running of cleaning operations and service delivery in line with agreed specifications
- Plan staffing levels and produce flexible working rotas to meet client expectations, including managing holidays, sickness, and absence
- Maintain high cleaning standards, ensuring compliance with COSHH and health & safety requirements
- Manage stock levels and ensure adequate supply of cleaning materials and consumables
- Conduct regular audits of site cleanliness, standards, and procedures, reporting findings to management
- Monitor, report, and escalate site defects and maintenance issues in line with agreed processes
- Respond to cleaning-related incidents, customer queries, and complaints promptly and professionally
- Lead cleaning teams through training, inductions, and ongoing development, ensuring service excellence
- Carry out team welfare checks and appraisals to support engagement and performance
- Maintain a safe, clean, and welcoming environment for staff, customers, visitors, and tenants
- Maintain site documentation including risk assessments, cleaning schedules, and audit records
- Manage recruitment, performance, and employee relations issues in collaboration with HR and senior management
- Lead site emergency responses, evacuations, and support business continuity procedures where required
- Hold regular client meetings, complete KPI reports, and support contract retention
- Submit reports, audits, and documentation using company reporting tools
Requirements
- Experience of managing large teams within cleaning, facilities, or associated services
- Strong knowledge of cleaning standards, processes, COSHH, and health & safety compliance
- Excellent communication skills, both written and verbal
- Proven ability to lead, motivate, and develop teams
- Experience managing performance, recruitment, and employee relations issues
- Highly organised with strong problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Strong client-facing skills with the ability to build lasting relationships
- Competent in Microsoft 365 and Timegate (Zoho desirable)
- Confident in managing change and maintaining service delivery within a dynamic environment
- A proactive, high-energy approach with a strong sense of ownership and accountability
- A flexible, team-oriented mindset with a hands-on approach to management
- Professional, proactive, and committed to high service standards
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Benefits
- Access to a range of nationally recognised courses via the Anchor Academy
- Auto Enrolment Pension
- Stream – access to pay as you earn it
- Cycle to Work Scheme
- Free Employee Assistance Programme (24/7 access including counselling and free virtual GP appointments via the new Livi app)
- Hospital Saturday Fund
- Reward and Recognition awards
- Free on-site parking
- 2 minute walk from Liverpool Lime Street Train Station
- Discounted membership at the brand new state of the art on-site gym
What’s Next?
If you think you have what it takes, APPLY NOW and we’ll be in touch.
Other companies may call this role:
- Cleaning Manager
- Soft Services Manager
- Facilities Cleaning Manager
- Cleaning Operations Manager
- Contract Cleaning Manager
- Hygiene Manager
Within commuting distance of:
- Liverpool
- Wavertree
- Bootle
- Birkenhead
- Speke
- Huyton
- Kirkby
- Wallasey
- Chester
- Southport
- St Helens
- Wigan
- Newton-le-Willows
- Runcorn
- Widnes
- Wirral
- Flintshire
- Cheshire
- Ormskirk
- Bromborough
- Knutsford
- Warrington
- Frodsham
- Lancashire
- Greater Manchester
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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