Betsi Cadwaladr University Health Board
Clerical Assistant INTERNAL
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Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
Working in a highly pressurised environment to provide a professional, efficient, and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
- Work as part of a team, supporting other team members to deliver the Access targets and a patient-focused booking service.
- Obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Records Department.
Main Duties of the Job
- Manage own workload with minimum supervision.
- Answer telephone enquiries into the department promptly both internal and external, dealing with queries in a tactful, professional manner and ensuring patient confidentiality is maintained.
- Through the use of Priority Picking Lists/Primary Target Lists, select and send for adequate numbers of appropriate patients to fill future new and follow-up clinic slots, ensuring at least six weeks’ notice is given. Ensure that subsequent telephone requests from patients to book appointments are dealt with in a timely manner. Ensure patients able to attend at short notice are identified and contacted when patients cancel/are cancelled.
- Regularly monitor patients that fail to contact the Department to arrange appointments, ensuring that all reminder letters are sent out on time and where necessary, patients are removed from the waiting list in line with local policies and procedures and in accordance with Welsh Assembly guidelines.
- Ensure that data held on the WPAS system is accurate, up to date, and fit for purpose, responding to and undertaking any outcomes of validation and data quality checks.
- Provide reception cover for Orthopaedics during times of leave.
- Obtain and prepare case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Records Department.
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The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for Our Organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description and Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential Criteria
- ECDL or equivalent experience of working with Microsoft Packages to include Excel and Word.
Desirable Criteria
- Evidence of continuing professional development.
Experience
Essential Criteria
- Experience of using databases.
- Ability to work to agreed timetables/deadlines.
Desirable Criteria
- Experience of working in the NHS.
Personal Qualities
Essential Criteria
- Flexible and adaptable.
- Ability to prioritise own work against a background of change and uncertainty.
Desirable Criteria
- Self-motivated, proactive, and innovative.
Other Relevant Requirements
Essential Criteria
- Ability to work under pressures.
- Ability to work as part of a team.
- Ability to answer telephone bi-lingually.
- Ability to maintain confidentiality.
- A flexible approach towards the demands of the workplace.
Skills
Essential Criteria
- Ability to develop and sustain relationships with a wide range of individuals and within groups.
- Excellent numerate, oral, and written skills.
- Excellent communication skills.
- Able to work in a busy office environment and deal with a number of different tasks.
- Ability to prioritise.
Knowledge
Desirable Criteria
- Knowledge and understanding of NHS.
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