Norfolk and Norwich University Hospitals NHS Foundation Trust
Clerical Officer - Breast Imaging Department
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Clerical Officer - Breast Imaging
An exciting opportunity has become available for a Clerical Officer to join the Breast Imaging team here at the Norfolk and Norwich University Hospital (NNUH). The Breast Imaging department is split over two sites with the breast cancer symptomatic pathway based at NNUH and the Breast Screening department based at the Norwich Community Hospital (NCH).
We are a progressive department that aims to always be at the forefront of breast imaging developments. The unit embraces the four-tier structure with Assistant Practitioners, Specialist Radiographers, Advanced Practitioners, and Consultant Radiographers all being valuable members of our team.
The Role
The Breast Imaging Clerical Officer provides essential administrative support to the Breast Screening and Symptomatic Breast Imaging services. The role ensures accurate and timely coordination of patient appointments, management of call/recall processes, tracking of 2WW referrals, and maintenance of patient records across national systems such as NBSS, Soliton, and hospital PAS. The postholder acts as a key point of contact for patients, clinicians, and external stakeholders, supporting smooth clinic flow, maintaining data quality, and enabling the service to meet statutory screening standards and cancer pathway targets. The role is critical to delivering a safe, efficient, and patient-focused breast imaging service.
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Main Duties Of The Role Include
- Schedule and manage breast imaging appointments, ensuring timely patient flow and compliance with national standards.
- Maintain accurate patient records and update national and local systems (NBSS, Soliton, PAS, ICE).
- Track urgent referrals and call/recall activity to support safe, effective service delivery.
- Provide administrative support to clinical teams, including preparation for clinics and MDT meetings.
- Produce reports and assist with audits to ensure quality, compliance, and performance monitoring.
About Us
We are looking to recruit a conscientious, self-motivated, and passionate individual preferably with experience of working in the NHS.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication, and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics
Contact Information
For further details / informal visits contact:
- Name: Lucy Jeal
- Job title: Breast Imaging Manager
- Email address: lucy.jeal@nnuh.nhs.uk
- Telephone number: 01603286731
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