NHS Scotland
Clerical Officer - Children and Families
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
As a Clerical Officer within Children and Families Services, you will provide essential administrative support that helps ensure children, young people and families receive high-quality care and support across our communities. Working alongside Health Visitors, Community Nursery Nurses and wider multidisciplinary teams, you will play a key role in maintaining efficient service delivery and accurate record management. This is an excellent opportunity for an organised and motivated individual who enjoys working with people and making a positive impact behind the scenes. At NHS Greater Glasgow and Clyde, you will join one of the UK's largest and most respected NHS organisations, where staff are supported to develop their skills, build rewarding careers and contribute to improving the health and wellbeing of local communities. Your work will directly support services that make a real difference to families every day.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location, and Working Pattern
- Part-time, Permanent
- You will be based between Drumchapel Health Centre & Plean Street Clinic
- Shift Pattern: Monday - Thursday 09:00 - 15:00 and Friday 09:00 - 14:42
Key Responsibilities
- Provide clerical and administrative support to Children and Families teams, ensuring an efficient and effective service
- Manage telephone enquiries, take messages and direct calls appropriately while delivering excellent customer service
- Arrange appointments, meetings, room bookings and interpreter services as required
- Input, maintain and retrieve information accurately from electronic systems and databases
- Process incoming and outgoing mail, scanning, filing, photocopying and document management activities
- Support records management, archiving processes, procurement activities and stock control procedures
- Assist with the preparation of reports, correspondence, meeting documentation and statistical information
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Knowledge, Training, Qualifications and/or Experience Required to Do the Job
- Standard Grade English or equivalent qualification
- Good keyboard skills with the ability to accurately input and maintain information
- Strong written and verbal communication skills with a professional and courteous approach
- Experience of working within an office or administrative environment and using office systems and equipment
- Proficiency in Microsoft Office applications, particularly Microsoft Word
- Ability to prioritise workload, work independently when required and use initiative appropriately
- Ability to work effectively as part of a team while maintaining confidentiality and professionalism at all times
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Lauren Keenan, Admin Officer on 07483137995 or lauren.keenan@nhs.scot
Details on How to Contact the Recruitment Service and the Recruitment Process
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the in the first instance.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills