Lancashire Teaching Hospitals NHS Foundation Trust
Clerical Officer - Outpatient Appointment Services
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Opportunity at Contact Centre in Outpatient Appointment Booking Team
Would you like to work for an organisation who can offer a range of exciting and challenging opportunities, for people who are passionate about making a difference to the patient experience? If so...look no further!
An opportunity has arisen to be part of the Contact Centre team in our supportive and forward-thinking Outpatient Appointment Booking team. As the first point of contact for inbound patient telephone queries, this role plays an integral part in patient care and experience.
Key Responsibilities
- Working as part of a small team, teamwork and a flexible approach are vital.
- The successful candidate will be a flagbearer for the values and behaviours expected of all trust employees.
Working Hours
The Contact Centre provides a 12-hour outpatient appointment service, with vacancies for roles between the hours of 8am – 5pm, as well as a 12pm – 8pm shift. Applicants are advised to contact the team prior to interview to discuss working hours.
Requirements
- Possess outstanding communication and organizational skills.
- Be conscientious and self-motivated, with the ability to use their own initiative and support the Central Booking and Reception teams across numerous workflows.
- Ensure ongoing compliance with the terms set out in The Elective Patient Access Policy, adhering to Patient Choice and in line with specialty waiting times, Trust and national access targets (such as 18 weeks RTT, 2-week rules, etc).
- With strict adherence to Trust protocols, the Postholder will be fully aware of the need for confidentiality and integrity.
- Appointment queries will be dealt with politely and efficiently, and changes made to the trust’s computerized patient record systems to ensure Data Quality is maintained.
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Skills and Knowledge
- Be multi-skilled following training, with a working knowledge of clinic templates across a multitude of specialties, and an awareness of the national, local, and specialist targets that must be achieved.
Career Development
This role provides a perfect platform for candidates wishing to pursue a career within Lancashire Teaching Hospitals.
About Us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire & Cumbria.
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Working with us gives you the knowledge and sense of pride that every activity you do genuinely makes a difference to support our patients & staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people, and do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold, and help innovate to keep improving things. Everything we do centers around patient care which means your role is pivotal and something really to be proud of.
Contact Information
For further details / informal visits contact:
- Name: Marieann Crompton
- Job Title: Outpatient Booking and Reception Service Manager
- Email Address: Marieann.Crompton@lthtr.nhs.uk
- Telephone Number: 01772 522240
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