Lancashire Teaching Hospitals NHS Foundation Trust
Clerical Officer - Outpatient Appointment Services
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Would you like to work for an organisation who can offer a range of exciting and challenging opportunities, for people who are passionate about making a difference to the patient experience? If so...look no further!
An opportunity has arisen to be part of the Contact Centre team in our supportive and forward-thinking Outpatient Appointment Booking team. As the first point of contact for inbound patient telephone queries, this role plays an integral part in patient care and experience.
Working as part of a small team, teamwork and a flexible approach are vital, while the successful candidate will be a flagbearer for the values and behaviours expected of all trust employees.
The Contact Centre provides a 12 hour outpatient appointment service, and we have vacancies for roles between the hours of 8am – 5pm, as well as a 12pm – 8pm shift. Applicants are advised to contact the team prior to interview to discuss working hours.
You will possess outstanding communication and organisational skills, be conscientious and self-motivated, with the ability to use their own initiative and support the Central Booking and Reception teams across numerous workflows.
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You will ensure on-going compliance with the terms set out in The Elective Patient Access Policy adhering to Patient Choice and in line with speciality waiting times, Trust and national access targets (such as 18 weeks RTT, 2 week rules etc).
With strict adherence to Trust protocols, the Postholder will be fully aware of the need for confidentiality and integrity. Appointment queries will be dealt with politely and efficiently, and changes made to the trust’s computerised patient record systems, to ensure Data Quality is maintained.
You will be multi-skilled following training, have a working knowledge of clinic templates across a multitude of specialities, and an awareness of the national, local and specialist targets that must be achieved. This role provides a perfect platform for candidates wishing to pursue a career within Lancashire Teaching Hospitals.
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
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Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
For further details / informal visits contact:
Name: Marieann Crompton
Job title: Outpatient Booking and Reception Service Manager
Email address: Marieann.Crompton@lthtr.nhs.uk
Telephone number: 01772 522240
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