Betsi Cadwaladr University Health Board
Clerical Officer / Receptionist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the charming Community Hospital based in the town of Chirk.
The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting / calling the Hospital, as well as colleagues and all service users.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. A daily rotation of front desk and back office duties gives variation to the role and therefore superb communications and ample computer literacy skills are valuable.
In addition, flexibility is essential, as the post holder may at times be required to work within different departments/sites across the Flintshire & Wrexham areas to meet the demands of the service.
Welsh Language Skills Are Essential For This Post.
Main Duties of the Job
The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on one’s own initiative but also as part of a team.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.
The ability to speak Welsh is essential for this post.
Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Person Specification
Qualifications
Essential Criteria
- GCSE grade C or above (or equivalent) in English language or equivalent level of experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable Criteria
- ECDL
- NVQ Level 1 or equivalent in customer service
Experience
Essential Criteria
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
Skills
Essential Criteria
- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues ‘on the spot’ using own judgement
- Ability to multitask in a busy office environment
Knowledge
Essential Criteria
- An understanding of confidentiality involved with post
- Knowledge of a range of work procedures and practices
Personal Qualities
Essential Criteria
- Well motivated
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own work load priorities
- Flexible approach to work
- Welsh is essential
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location