The Shrewsbury and Telford Hospital NHS Trust
Clerical Officer - Theatre & Inpatient Scheduling Team * INTERNAL ONLY *
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Job Overview
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.
- Qualifications and Experience:
- Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential.
- Customer Service or Business Administration NVQ's are desirable. However, the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role.
- Previous administrative experience including previous Booking or Appointment experience would be beneficial, but is not essential as full training will be provided.
- Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.
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Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.
The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service. The post holder will be working within, and supporting the busy Booking and Scheduling Department based at Sentinel House, Whitchurch Road Shrewsbury.
The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.
Main duties of the job
This role is based in the Health Records Department and involves helping with patient bookings, admissions, and managing medical records.
- You will use computer systems every day to update patient information and help organise appointments.
- You’ll talk to patients, doctors, and other staff to make sure everything runs smoothly.
- You’ll be trained to work in different areas and will help cover for other team members when needed.
- You must follow rules about keeping patient information private and be ready to work flexible hours across different hospital sites.
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Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack
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