NHS Scotland
Clerical Officer/Receptionist - Primary Care & Community Services
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NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
The successful applicant will be part of the South business support team responsible for the provision of clerical/administrative support to the Primary/Community Care service teams as required working flexibly within agreed procedures and protocols. The post involves community reception duties, making/cancelling appointments on EMISweb, data input, record management, general typing and general office duties.
You must be able to provide comprehensive Administrative and Clerical support in order to ensure the smooth running of the services. You will have well developed interpersonal skills in customer care and have the ability to prioritise work and work on own initiative whilst under pressure. Ensuring confidentiality, diplomacy and discretion are maintained at all times.
Duration, Location, and Working Pattern
- Location: based in Elderpark Clinic
- Part-time position: 21.6 hours per week
- Shift pattern: Tuesday, Wednesday & Friday 8.30am - 5pm. 1 hour lunch break
- Salary: Pro Rata for part time hours
Key Responsibilities
Under the general direction of the management of the Business Support Team, the post holder will be expected to undertake most or all of the following responsibilities:
- Deal with telephone and face to face enquiries received from service clients, members of the public and other staff members, responding to these or redirecting to another team member as required
- Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures
- Provide a Reception/clerical function to one or more office bases as required, respecting confidentiality at all times
- Where applicable, communicate with local schools on a regular basis to obtain information on movement of pupils from schools on behalf of School Nurses
- Book rooms using electronic or paper formats and ensure that non-clinical rooms are set up appropriately
- Book interpreters as required for clinical appointments and meetings
- Arrange and amend appointments for patients both face to face and by telephone
- Receive and arrange the distribution of mail
- Process mail for despatch using the appropriate method e.g. internal, royal mail or courier
- Monitor e-mail accounts as required and takes appropriate actions
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More responsibilities can be found in the attached job description
Knowledge, Training, Qualifications and/or Experience Required to Do the Job
- Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL
- Must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience
- Requires good command of verbal and written English
- Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation
- Existing training and education will be supported by a period of orientation and induction to be completed within a period of 4 weeks
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Get help with your application
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Assistant Business Support Manager, Lisa McLaughlin, lisa.mcLaughlin3@nhs.scot, 07810 856326
Details on How to Contact the Recruitment Service and the Recruitment Process
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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