Bolton NHS Foundation Trust
Clerical Officer/Receptionist
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Job Opportunity at Royal Bolton Hospital NHS Foundation Trust
About the Role
The Outpatients team at Royal Bolton Hospital NHS Foundation Trust has an opportunity for 4 enthusiastic, motivated, and flexible individuals looking for a challenge in a post that is both interesting and varied. The service is covered between 8-6pm Monday-Friday with occasional Saturday requirement when needed.
Responsibilities
- Providing reception service and cross cover to Health Records.
- Completing all associated administration tasks to ensure our patients receive an excellent first impression.
- Ensuring all necessary data is recorded and revenue generated.
- Storage and retrieval of case notes.
- Case note prep for clinics.
- Dealing with enquiries, arriving, departing, and registering patients.
- Booking and confirming appointments using LE2.2.
- Coding and completing outcomes.
- Customer service and other general clerical duties.
- Involvement in the implementation of new working practices.
Duties
- Ensure casenotes are available and ready for clinic.
- Any missing casenotes to be located and prepared for attendance.
- Case-notes may need to be retrieved from within the department.
- Patients to be greeted in accordance with Customer Service protocol and arrival time entered onto LE2.2/Other Trust systems, ensuring sensitivity is applied.
- Any special needs/translation to be accommodated.
- Direct patient to correct waiting area.
- Enter time patient leaves clinic, RTT status, and clinic outcome e.g., discharged, further appointment.
- Complete all coding for Treatment clinics.
- Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information is entered on LE2.2/other systems.
- Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care.
- Arrange face-to-face follow-up appointments at request of clinic staff, taking care to record specific instructions.
- Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems, including actioning all elements of the booking tab. Inform patients of any appointments/changes, ensuring appointments are agreed with the patient over the telephone.
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Requirements
- Excellent communication and interpersonal skills.
- Desire to work in a patient-focused environment.
- Good IT and organizational skills.
- Ability to deal sensitively and confidently with people both face to face and over the telephone.
- Ability to work effectively as part of a team.
- Ability to work under pressure and meet deadlines is essential.
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About the Trust
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued, and we can offer excellent opportunities for further training and development.
Sponsorship
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route, we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK.
Contact Information
For further details/informal visits, contact:
- Name: Louise Quigley
- Job Title: Health Records and Receptions Coordinator
- Email Address: louise.quigley@boltonft.nhs.uk
- Telephone Number: 01204 390390
Please ask for extension 144523.
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