University Hospitals of Leicester NHS Trust
Clerical Support Officer, . University Hospitals of Leicester NHS Trust
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About. University Hospitals Of Leicester NHS Trust
Leicester, UK
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Job Description
Detailed job description and main responsibilities
To provide the correct up to date information to patients, colleagues, other departments within the Trust, external organisations and the general public.
- Provide a courteous, professional, helpful and polite reception service in order that the first point of user contact is a positive experience.
- Confirm all attendances onto departmental IT systems, ensuring patient demographics, overseas visitor and private patient status are accurately recorded at each attendance for audit purposes.
- Accurately record the movement of case notes on the computerised tracking system.
- Make appointments for all procedures and ensure appropriate paperwork sent out to individual patients.
- Liaise effectively in a professional, pleasant and courteous manner with patients, colleagues, other departments within the Trust, external organisations and the general public.
- Effectively deal with telephone enquiries/ take messages in a pleasant courteous manner to both external and internal customers following the agreed procedures.
- Undertake filing, photocopying and scanning in a timely and accurate way.
- To receive, sort and distribute incoming and outgoing post.
- To deal with daily routine enquiries, along with non-routine enquiries.
- Support the smooth running and efficiency of the department/work area.
- Liaise with team members to follow up queries and issues and resolve problems where appropriate, communicating effectively with customers face to face, in writing, or by telephone.
- Provide information and/or advice where appropriate or refer onto other staff members where necessary.
- Develop a good working knowledge of the service, to be able to provide up to date information and advice.
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Person specification
Education And Qualifications
Essential criteria
- Maths and English GCSE Grades F-A or 1-9
- Functional Skills Level 1 or above
Skills
Essential criteria
- Evidence of good written skills
- Understanding of Confidentiality and Data Protection Act
- Awareness of Equality and Valuing Diversity Principle
Other Requirements
Essential criteria
- Flexible Approach to working
- Reliable
Desirable criteria
- Enthusiastic for this role
- Motivated
Experience
Essential criteria
- Previous clerical experience
Essential Criteria
- Communication and relationship skills
- Good communication skills verbal
Additional Information
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.
Disclosure and Barring Service Check
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.
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The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.
The current price of a check is £38 for an enhanced and £18 for a standard check.
COVID 19 Risk Assessment
Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.
The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.
If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.
Covid Vaccination Status
Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.
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