Situ
Client Accommodation Sales Consultant
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Client Accommodation Sales Consultant
Client Accommodation Sales Consultant
Department: Operations Location: Exeter HQ (hybrid or remote options not mentioned)
About the Role
People are at the heart of everything we do. Our approach—service with heart—drives superb client retention and fosters an environment where employees thrive.
At Situ, we cultivate enduring, high-quality relationships with a diverse network of clients and suppliers, earning widespread industry affection. In 2025 alone, our team supported events and projects spanning major cities like London, Manchester, Edinburgh, Madrid, Munich, Paris, and the USA—just to begin.
We’re seeking motivated individuals who share our passion for delivering outstanding client experiences, empowering you to play a pivotal role in shaping workplace spaces where people can commute, live, and thrive.
About the Company You’ll be part of a team where every booking is opportunity and every client relationship becomes a long-term win. Whether your expertise lies in sales, travel, hospitality, or housing, we’ll equip you with the training and resources needed to excel. What matters most is your drive, curiosity, and ability to connect with people.
Boasting a network across 140+ countries and thriving teams, Situ is the only provider that combines serviced apartments, static property rentals, and luxury hotels—all under one roof. Our newly renovated Exeter HQ reflects our rapid growth, and you’ll be at the forefront of this expansion.
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Job Purpose
As a Client Accommodation Sales Consultant at Situ, you will hold commercial ownership of inbound client enquiries. Your mission: to deliver accurate, efficient, and commercially savvy accommodation services that secure bookings while safeguarding margins.
Key Responsibilities
- Respond proactively within agreed SLAs—prioritise speed and accuracy to accelerate decision-making.
- Understand client demands from their pressures to their booking behaviours.
- Develop tailored solutions that align with client expectations, fostering trust and driving retention.
- Build strong strategics with property partners to expand inventory and improve contract terms.
- Negotiate rates and terms that are competitive, favourable, and meet ROI objectives while protecting margin.
- Collaborate closely with Commercial, Supply Chain, and Guest Care teams to ensure seamless booking journeys and support client growth.
- Own the full client experience: from the initial enquiry to booking stage and beyond, ensuring satisfaction at every step.
You won’t just quote—you’ll consult, influence, and convert!
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Requirements
- Exceptional communication skills for virtual and face-to-face engagements.
- Deep understanding of workplace and corporate travelling markets with facility to quickly adapt to variant needs across industries.
- Strong relationship-building abilities to foster loyalty with clients and suppliers.
- Customer-oriented mindset with confidence to consult, diagnose, and propose.
- Proficiency with CRM/Sales systems (e.g., Salesforce; proficiency not listed in benefits, so assumeاي NULL baseline).
Benefits
To recognise your dedication to Situ’s mission, we offer:
- 27 days of annual leave (including two rest days), plus bank holidays.
- Birthday leave day off per year.
- Corporate pension plan with increasing employer contributions over time.
- Access to an online benefits and discount package.
- Private health insurance.
- 24/7 on-call GP access.
- Employee Assistance Programme for personal and professional support.
- Specialised subscription discount schemes for finance, tech, and healthcare.
- Sabbatical leave after specified years of service.
- Quarterly rewards (e.g., cash, retail vouchers, travel experiences).
- Complimentary meals in the office (five days a week).
- Opportunities to travel—explore rewarding assignments worldwide.
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