TDS
Client Account Advisor
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About Us
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
Job Opportunity
We have an exciting new opportunity within our Sales and Client Success team to join them as a Client Account Advisor.
This is a full-time, permanent position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.
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The salary for this position is £29,075 per annum.
Key Responsibilities
- Identify competitor portfolios, internal transfer opportunities and churn risks; support early retention activity.
- Monitor operational trends and escalate risks or issues to the CSM.
- Collaborate with the wider team on growth activities, including portfolio switching, conversions and contracting.
- Proactively engage customers to support retention, contracting readiness and growth.
- Provide consistent account management across the customer base.
- Build strong customer relationships to improve retention and reduce friction.
- Respond to account issues promptly and monitor where needed.
Requirements
To be considered for this opportunity you must:
- Have proven experience in customer service, sales, account management or operational support.
- Be able to build rapport and maintain strong customer relationships.
- Be confident in proactive outreach and insight gathering.
- Demonstrate strong organisation and multitasking skills.
- Be proficient in CRM systems, MS Office and Excel.
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Benefits
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
Contact
If you have any questions or would like to find out more information, please feel free to contact me directly.
Equality, Diversity, and Inclusion
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
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