Gateley Smithers Purslow
Client Account Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Account Assistant
About The Role
The Role
We are looking for a Client Account Assistant to provide essential administrative and coordination support. You will work closely with the Client Account Manager and wider technical teams to keep workflows moving, ensure accurate reporting and maintain a high-quality service to clients, homeowners and suppliers.
You’ll be responsible for preparing and issuing reports, coordinating inspections, managing appointments, and supporting the wider teams during peak periods or staff leave. The role requires strong organisation, clear communication and a proactive approach to problem-solving.
Responsibilities
- Prepare and type technical reports, ensuring accuracy and timely completion;
- Allocate the primary resource for each job where required;
- Book one-off technical inspections and coordinate logistics;
- Manage homeowner appointments via phone and email, ensuring clear communication and accurate records;
- Support the programming and coordination of work during periods of high demand;
- Issue scheme reports to clients and homeowners, ensuring correct distribution to all stakeholders;
- Liaise with external suppliers, ensuring smooth communication and coordination;
- Request purchase orders (POs) as part of aged-debt management;
- Prepare outbound mail including letters and flyers for franking and postal dispatch;
- Assist with online booking forms and digital submissions as required.
The Team
Gateley Smithers Purslow is a multi-disciplinary independent private practice established in 1978, who specialise in:
- Civil and structural engineering;
- Building surveying;
- Cost consultancy;
- Architecture and planning;
- Insurance claims; and
- Heritage conservation.
The company includes highly skilled professionals such as:
- Chartered Building Surveyors;
- Chartered Structural Engineers;
- Architects;
who operate across the UK within the insurance market.
The firm is committed to providing practical and workable solutions for building and infrastructure projects, serving a diverse range of clients in both the public and private sectors.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Gateley Smithers Purslow hold an LR ISO 9001 certified Quality Managed System and have achieved Investors in People Platinum status, to prove their commitment to creating a people-focused culture.
The Person
Candidates will be able to demonstrate the following attributes:
- Detail-focused, with the ability to produce accurate reports and maintain meticulous records;
- Confident in communicating, both in writing and over the phone with internal and external stakeholders;
- Proactive and solutions-driven, able to respond to changing demands and support wider programming needs;
- Comfortable managing multiple tasks, prioritising effectively in a fast-moving environment;
- Collaborative, with a positive, team-minded approach and a willingness to step in and support others when needed.
About Us
The Benefits
With support, coaching, and feedback from some of the most engaging colleagues, our great development and progression opportunities will reward your commitment and loyalty. We offer:
- A competitive remuneration package, with the ability to receive an annual bonus based on individual performance;
- Wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career;
- My Flex comprehensive rewards package, including:
- Annual leave (with the benefit of purchasing extra days);
- Cycle-to-work scheme;
- Critical illness benefit;
- Employee assistance programme;
- Group personal pension;
- Healthcare;
- Season ticket loan loan; (benefits dependent on grade)
- Perks At Work/Home allowing selection from a host of retail benefits to suit your needs;
- Community Online Academy, offering free courses ranging from fitness to coding, languages, and hip-hop dance;
We are Gateley—a forward-thinking, straight-talking company committed to solving our clients’ problems. Part of the Gateley, a legal and professional services group, we are also a collection of formidable experts in:
- All areas of law;
- All areas of business.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Passionate problem solvers, we get satisfaction from finding the right answers to help our clients achieve their goals. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond.
Being part of Gateley is about more than just expertise—it’s about attitude.
The ‘Gateley Story’ is the story of our people and our culture. It is what has made us a successful business and is the driving force behind Gateley Team Spirit and its five core values: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do, and Working Together.
Every year, we recognise employees who embody these values through our Gateley Team Spirit Awards.
Diversity, Inclusion and Wellbeing
Diversity, inclusion, and wellbeing are crucial pillars of Gateley’s culture and values. We recruit from diverse backgrounds with equal opportunities available to all, regardless of:
- Age;
- Sex;
- Race;
- Sexual orientation;
- Disability; or
- Culture.
We foster a rewarding workplace environment that empowers individuals to achieve both personal and professional goals, while maintaining a healthy work/life balance. Flexible working options are strongly encouraged for candidates seeking this flexibility.
We are proud to:
- Hold The Law Society’s Diversity and Inclusion Charter Gold Standard recognition;
- Be recognised as Stonewall Diversity Champions.
Additional Information
If you receive an offer of employment, a variety of pre-employment screening checks may be required. These could include but are not limited to:
- Eligibility to work in the UK;
- Professional and academic qualifications;
- Criminal record checks;
- Financial stability verification;
- Verification of references from previous employers.
The specific checks conducted will depend on the role and requirements.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location