AMFE Group
Client Account Manager
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CLIENT ACCOUNT MANAGER
AMFE Group is a culture-led lifestyle and events house working across private client services, live events, and brand advisory. Living in the space between music, arts, and lifestyle, with culture at the core. We tour, we connect, and we make unforgettable moments happen. With extensive global networks, a team of world-class creative pioneers, and a desire to push the boundaries of experience, we facilitate any combination of travel, production and talent imaginable — offering lifestyle curation that goes above and beyond the ordinary.
The private client division manages bespoke celebrations, milestone events, and multi-destination trips for a small portfolio of ultra-high-net-worth individuals, delivered with the discretion and attention to detail this audience expects.
We are looking for an experienced and meticulously organised Client Account Manager to join our team.
Role Purpose
The Client Account Manager owns the day-to-day relationship and delivery for a portfolio of private client accounts - from initial onboarding through to on-the-ground delivery of events and trips. This is a hands-on, client-facing role that combines relationship management, budget ownership, and supplier coordination, and requires the judgement and discretion expected when working with high-profile individuals.
Responsibilities
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- Own end-to-end relationship management for a portfolio of private client accounts, acting as the day-to-day point of contact from onboarding through event delivery.
- Manage client onboarding and compliance: NDAs, contracts/MSAs, discovery questionnaires, and statements of work, keeping records accurately maintained and up to date.
- Translate client briefs into detailed, itemised event budgets (venue, production, catering, entertainment, travel, accommodation, styling, staffing and contingency); track estimated versus actual spend.
- Escalate all budgets and client-facing proposals for founder sign-off before anything is shared externally.
- Coordinate all workstreams required to deliver an event or trip - venues, catering, entertainment/talent, décor, travel and accommodation logistics - liaising directly with suppliers and vendors.
- Act as the dedicated on-site handler for clients during events, ensuring a single, consistent point of contact is always in place.
- Handle sensitive personal information (dietary needs, guest exclusions, preferences, family and security considerations) with absolute discretion and confidentiality.
- Respond promptly to client communications across WhatsApp, video call and email, often across multiple time zones.
- Maintain accurate, current client and project records in Notion (client profiles, budget trackers, running notes) so knowledge is never siloed in one person's head.
- Flag commercial risks early - including scope creep, ambiguous briefs, or under-recovered costs - and support clear upfront scoping on every project.
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What We're Looking For:
- Mid-senior experience in luxury events, private client services, hospitality, or account management for high-net-worth individuals.
- A track record of managing multiple concurrent, high-value client relationships independently.
- Financially literate and comfortable building and maintaining detailed budgets, tracking margins, and managing invoicing.
- Exceptional discretion, judgement and composure when handling confidential or sensitive information.
- Outstanding relationship-management and communication skills; calm and responsive under pressure.
- Comfortable working flexible and sometimes irregular hours, and across time zones, as events approach.
- Willing and able to travel internationally, including for on-site event delivery.
- Highly organised, with experience using Notion or a comparable CRM/project-management tool.
- An existing network of, or the ability to quickly build relationships with, event suppliers (venues, catering, entertainment, travel).
If you are interested in the position please send a cover letter and CV to leela@amfe.com
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