Optima Graphic Design Consultants Ltd
Client Account Manager
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Client Account Manager
Full-time, permanent, office-based, Lincoln, UK
About the Role
Are you passionate about building relationships, solving problems, and working collaboratively with creative people? Optima is looking for a dedicated Account Manager to join our growing team.
This is an exciting opportunity in an ever-evolving environment, where you’ll assist clients with branding, design, websites, digital marketing, and print. No two days will be the same—one day could see you launching a new brand, while the next might involve delivering an exhibition or marketing campaign.
With over 30 years of experience, Optima delivers exceptional work that genuinely makes a difference for clients, ranging from global organisations and charities to local businesses. Our supportive team thrives on collaboration, encouraging innovation, and appreciates a vibrant and diverse workload.
How We Work
At Optima, account management isn’t just about managing doors between clients and projects. It’s about:
- Deeply understanding our clients’ businesses to frame better questions.
- Proactively adding value beyond the brief.
- Bringing the right people together to make informed decisions.
You will be curious, forward-thinking, and always aim to elevate your client’s work—even beyond expectations.
The Role: Account Manager
As the primary contact for your client accounts, you’ll be the trusted partner responsible for:
- Guiding projects from concept to delivery, including branding, design, websites, marketing campaigns, and print.
- Understanding your client’s objectives, creating clear creative briefs, and coordinating internal teams to deliver on their goals.
- Leading projects strategically, driving long-term relationships built on exceptional service.
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This role demands soft skills, proactiveness, and a those who thrive in delivering impactful projects.
Key Responsibilities
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Managing Client Relationships
- Become the day-to-day partner for clients, building rapport and proactive engagement.
- Lead client meetings, capture actions, and ensure clarity at every step.
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Project Leadership
- From briefing to final delivery, manage portfolios of projects across multiple sectors.
- Handle clarity on scope, timelines and for budgets.
- Monitor objectives against success metrics to drive profitability.
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Client-Facing Communications
- Lead client discussions, workshops, and presentations.
- Collaborate with creative teams to align communication strategies.
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Writing Strategic Creative Briefs
- Distill client objectives into clear, commercially focused briefs for designers, developers, and marketers.
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Thinking Commercially
- Contribute to proposals, quotations, and discussions on pricing structure.
- Understand scope-control and alignment with client budgets.
Requirements & Qualities
✅ You’re great with people and enjoy building long-term relationships. ✅ You are highly organised and manage multiple tasks effectively. ✅ Possess excellent written and verbal communication skills. ✅ Problem-solving and finding practical solutions is second nature to you. ✅ You attention to detail and take pride in delivering high-quality work. ✅ Commercially aware with interest in project costs, client budgets, and project performance. ✅ Curious about branding, design, marketing, and digital communication trends. ✅ Hold a UK driving license. ✅ Valid passport and willingness for occasional travel.
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Why Join Optima?
Our values are centred around doing exceptional work, fostering an inclusive culture, and ensuring work-life balance. We’re authentically passionate about our work, and regularly tell ourselves this is the best office in Lincoln!
Our studio offers: 🏢 Free on-site parking in city-centre (Lincoln, within walking distances to eateries and local shops). 🏡 A delightful C19th converted PUB with bright and spacious (and iconic) workspace for creative collaboration. 🕒 Competitive salary with benefits outlined below:
- Standard 8:30am–5:30pm workdays (no routine overtime).
- Holistic support for mental, emotional, and physical health.
Our benefits package: 💱 Salary: Range of £33k–£39k (OTE £37k–£43k). 📅 23 days annual leave including 3 Christmas days, plus an additional day after every 5 years of service. Maximum of 5 extra days. 💰 Performance-related bonuses + end-of-year bonuses based on both individual & company performance. 🏃 Personalised flexible working arrangements if needed. 📚 An annual training budget to upskill in creative fields. 🤝 Discover the Lincoln business sector through devoted leaders. 🎉 Fun culture with team socials, Christmas party, and enjoyable events. 🚲 Cycle-to-Work scheme. 🧩 Encouragement for innovation, development & personal growth.
📅 Application Deadline: Friday, 17th July 2026
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